Posts: 902
From: New York, New York
Registered: Jun 2003
posted February 16, 2008 09:27 PM
Just screened my Pearl Harbor scope extract from Derann and the quality is outstanding... but there's one problem. I ordered a new print and there are two splices in the middle of the reel. I was wondering if anyone else has had that problem with this title. I can't imagine why there would have to be splices on a 400' reel?! Even though they are neat glue splices they are annoying.
posted February 17, 2008 02:32 AM
A lab film stock join perhaps. Even get them on 35mm theatrical prints.
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Posts: 902
From: New York, New York
Registered: Jun 2003
posted February 17, 2008 02:29 PM
Just found a third splice on the Pearl Harbor print. Also, the quality changes at one of the splices to a more green hue color-wise. I'm very curious if anyone else's arrived new this way...
[ February 17, 2008, 08:39 PM: Message edited by: Brian Hendel ]
posted February 17, 2008 04:19 PM
It is not uncommon to have a new print with a lab film stock splice in it, but never found three in a 400ft reel. Usually Derann will point out that fact about a lab splice being present, if they are aware of it, of course. I have had a couple of feature prints with a lab film stock splice, but they have always run perfectly well. The splice was only noticed when passing through a cleaning cloth and it could be felt, but not noticed on the screen. I would consult Derann about it as their customer service is second to non in my humble opinion.
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Posts: 902
From: New York, New York
Registered: Jun 2003
posted February 18, 2008 09:31 AM
I sent an email to Gary at Derann about the print problem and I received a prompt and satisfactory response. Rather than send it back, he offered me a fair partial credit towards my next order. Yes, Derann is always quick to solve any customer problems.
Posts: 2941
From: Croydon, London, UK
Registered: Aug 2004
posted February 19, 2008 05:39 PM
3 splices in a 400ft sounds excessive to me, but then I find it annoying to have a splice in something as short as a trailer and I've had these too. Ged told me at Blackpool that the lab's current owners are obsessive about every foot being accounted too, which probably explains a crazy situation with short cuts being joined together. I've also had the problem of green/substandard frames and light flashes, etc, close to the splice, so this stupid lab policy doesn't even enable staff to remove conspicuously poor frames that damage the quality of the end product. I recently had to return 3 pop promos all with a splice in exactly the same place, and all of them had some virtually black frames on one side of it!!