Author
|
Topic: Classic Home Cinema
|
|
|
|
Paul Trigwell
Junior
Posts: 15
From: Brighton, Sussex, UK
Registered: Oct 2014
|
posted August 17, 2017 10:32 AM
Sorry about that Mark. I'm afraid I had to delete my original comment, due to some irritating poster who decided to chime in with a thankless comment which antagonised me. I meant to delete one line from my original post and accidentally wiped the majority of it However I stand by my original comment that the company is rubbish. Basically, their customer service methods leave a lot to be desired. You don't let someone think they've reserved a film and then go and sell it to someone else. I had clearly told him I was interested in purchasing one of the features and an advert, and asked him if he accepted Paypal. If that's not obvious that I want to buy something, then I don't know what is. Anyway, he said he didn't accept Paypal cause I wasn't in the US! He told me that the films I wanted were in stock though. Bear in mind, that this was the third time I'd got in contact regarding this one transaction so my patience was already being tried - there a problem with the phone so I then send another email asking if he accepted cards - I really didn't want to do this via email so I'd thought it would be okay if I sent the details in two separate messages. Anyway he replied with ''yes any way you are happy''. So I sent him the details and he replied and asked which films I wanted again!!! I told him the catalogue numbers for the umpteenth time. He then replied again and said ''sorry both of those are sold'' and then mentioned that I should reserve them in future. I was furious as I'd been messed around for the last 48 hours and thought he's reserved them for me already. Apparently saying you're interested and asking how to pay isn't as good as saying ''Can you hold these for me please'? Anyway, that's the reason I was angry and disgusted about it and still am. Plus it's doubtful I'll be going back there now. I'm finished with it and he's lost a great customer of more than five years. I'll go to The old film company and Foster Films in future.
| IP: Logged
|
|
|
|
|
|