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Author
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Topic: Royal Mail/GLS
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Dominique De Bast
Film God
Posts: 4486
From: Brussels, Belgium
Registered: Jun 2013
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posted January 15, 2014 01:34 AM
I bought a 9,5 film from a British seller (who is not responsible for what is following). I found (a wednesday) a note in my mailbox from a private company I never heard about before (GLS) saying they came when I was at work and they would come back the following day (without any time range written on the paper). I called GLS to tell them I would not be there on the Thursday and we agreed for another meeting on the Friday between 10:30 am and 12pm. Nobody showed up so I called the company again about 1 pm just to hear that the driver says he came at 8 am. I said that was at home, he didn't ring, he didn't call me (they asked my phone number the first time I called) and he didn't leave any paper in my mailbox. The lady on the phone told me that it was the fourth time he came but that it is possible that sometimes he hasn't paper anymore to leave in the mailbox as he may have a full van of parcells. I let you imagine how professionnal I regard this answer. So, I asked when they could come again and they sais that four times is a maximum and that I had to go to pick the parcell myself in...another city ! I insisted and they accepted to deliver my film at work the following Monday. They took my phone number a second time. I wrote an e-mail to the seller to report about the company he choosed to send my parcell and, big surprise, he answered he sent it via the Royal Mail (the British official Post Office). So the story doesn't end here. As my film never arrived at my work on the Monday, I called yesterday (Tuesday) GPS and they told me that the parcell had been sent back to the sender the preceeding Friday (the day I called them). Once again, nobody called me. The laday on the phone told me that she didn't understand why the film had not been kept but that she could not do anything about that as it was not in Belgium anymore and that the sender has to complain ! So be aware that the Royal Mail doesn't necessarily work with the national post offices but may choose some small unefficient companies.
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Dominique
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