8mm Forum: REEL ... Customer service from Classic Home Cinema

»	8mm Forum » General Yak » REEL ... Customer service from Classic Home Cinema

UBBFriend: Email this page to someone!

Author

Topic: REEL ... Customer service from Classic Home Cinema

David Hardy
Jedi Master Film Handler

Posts: 955
From: Johnshaven Village , Montrose, Scotland
Registered: Jan 2015

posted April 12, 2018 03:28 AM

I am giving a BIG BIG BIG THANK YOU to Phil and Denise of CHC for my FREE 16mm PRINT valued at £ 50.00 due to a couple of other 16mm prints being faulty.

I was also allowed to keep the said faulty 16mm prints.

Now thats what i call REEL CUSTOMER SERVICE !
[Big Grin]

[ April 12, 2018, 04:41 AM: Message edited by: David Hardy ]

--------------------
" My equipment's more important than your rats. "

| IP: Logged

Robert Crewdson
Phenomenal Film Handler

Posts: 1031
From: UK
Registered: Jun 2013

posted April 12, 2018 06:11 AM

If he'd checked the prints first he would have known they were faulty. I know Phil has done this before with someone, given a refund, and said 'Keep the print', because there were so many scenes missing, that it would have been unsaleable.

| IP: Logged

David Hardy
Jedi Master Film Handler

Posts: 955
From: Johnshaven Village , Montrose, Scotland
Registered: Jan 2015

posted April 12, 2018 08:00 AM

Robert i dont know of any film dealer who has the time to check each and every print they sell. I have had problem prints from ALL film dealers in the past. That includes Derann, Paul Foster, Independent 8 , Perrys Movies , etc.

I can tell you now i have had some real "beauts" that were claimed to have been Excellent , Very Good or Good condition.

Ask them they will confirm this. [Wink]

--------------------
" My equipment's more important than your rats. "

| IP: Logged

David Guest
Phenomenal Film Handler

Posts: 1704
From: Lancashire, UK
Registered: Oct 2011

posted April 12, 2018 10:15 AM

i always try to screen my films first if not I describe them as they are. I also have a guy that screens films for me I always refund if not happy or sort something out . its very hard to screen all the films especially if you have as many as me.anyone who wants to pick up 50 titles to screen for me they are welcome to do so it will save me a lot of time

| IP: Logged

Robert Crewdson
Phenomenal Film Handler

Posts: 1031
From: UK
Registered: Jun 2013

posted April 12, 2018 10:36 AM

It goes back to what I said in an earlier post, that we are buying in the dark.

| IP: Logged

Dave Groves
Jedi Master Film Handler

Posts: 508
From: Southend on Sea, Essex, UK
Registered: Feb 2015

posted April 12, 2018 10:49 AM

We'd all like to think that every inch of what is being sold has been checked, but the very nature of the beast tells me this is impossible. Probably the most we can hope for is that overall, the film is in as good a condition as possible. I check films for a collection every week and find, after a while, that it is easy to miss things. Our guarantee is the integrity of the seller who, hopefully will allow returns if we are dissatisfied. However, what will please one will disappoint another. I'm just grateful that I've been well served in the past.

--------------------
Dave

| IP: Logged

Osi Osgood
Film God

Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005

posted April 12, 2018 11:06 AM

Dave Groves has a good point ...

I bought a print from a professional seller that i have always and always will trust, as he is a trustworthy fellow. One film I bought from him, in the last minute of the film had a major lab defect show up in it and I'm sure that if he seen the print all the way thru, he would have let me know that, and refunded part of the money back.

So, yeah, I'm betting that in most cases, if the first few minutes of a reel are in good shape, as a general rule, the rest will be in good shape and rarely does the seller get bit in the arse by a print not being what it is listed at ...

after all, as a general rule, they wouldn't be in business too long if they screwed everybody in sight? [Smile]

--------------------
"All these moments will be lost in time, just like ... tears, in the rain. "

| IP: Logged

David Hardy
Jedi Master Film Handler

Posts: 955
From: Johnshaven Village , Montrose, Scotland
Registered: Jan 2015

posted April 12, 2018 11:32 AM

Yes guys buying films has always been a risky affair.
Whether the print is brand spanking new or used.
I have also bought many faulty new prints and was something of a dealers nightmare at one time.

Robert not only do we buy films in the dark but we also project and can only really see them properly in the dark. [Smile]

I still stand by what i said about CHC customer service !

--------------------
" My equipment's more important than your rats. "

| IP: Logged

Robert Crewdson
Phenomenal Film Handler

Posts: 1031
From: UK
Registered: Jun 2013

posted April 13, 2018 03:48 AM

i think a seller should notice heavy emulsion scratches, and missing perforations , so the film jumps the loop. This is what I had from Steve Wellings, and when I contacted him about the damage as the film was not cheap, he said he never noticed.

You are only singing the praises of CHC because you had a free gift, had you lost out on £17 postage then paid to return the film at your expense, it would be a different story.

| IP: Logged

Mark Mander
Phenomenal Film Handler

Posts: 1236
From: Dunstable ,Bedfordshire.
Registered: Jan 2005

posted April 13, 2018 04:32 AM

Nice to hear something nice about CHC,Maybe the start of customer care for a change as many complain about their people skills,Maybe David's the only customer now?? Mark

--------------------
Elmo GS1200 1.0 lens
Elmo ST1200HD 1.1 lens
Sankyo 800 1.0 lens
Elmo 16CL
Elf NT1

| IP: Logged

Bill Phelps
Phenomenal Film Handler

Posts: 1482
From: USA
Registered: Jan 2009

posted April 13, 2018 06:24 AM

I've never had any problems from them.

| IP: Logged

Mark Mander
Phenomenal Film Handler

Posts: 1236
From: Dunstable ,Bedfordshire.
Registered: Jan 2005

posted April 13, 2018 07:50 AM

Your lucky then Bill,my own experience from them hasn't been smooth as your made to feel it's your fault when things are sent not as described,I was told just today that a collector got a description of a film that they were interested in,description was very good colour and condition,when it arrived it had fade and scratches,when the collector rang to complain,He was asked why did you buy it?? Says it All,its the hassle and disappointment that gets me of sending something back,Mark.

--------------------
Elmo GS1200 1.0 lens
Elmo ST1200HD 1.1 lens
Sankyo 800 1.0 lens
Elmo 16CL
Elf NT1

| IP: Logged

Bill Phelps
Phenomenal Film Handler

Posts: 1482
From: USA
Registered: Jan 2009

posted April 13, 2018 04:01 PM

I'm sorry to hear things did not go well with you and your friend. I have had few direct dealings with CHC but they all have been good. Most of my dealings with them have been through Steve O at the Reel Image (like my magazine sub) I respect the fact that not all films can be inspected front to back but if one is faulty there should be some compensation for the buyer or return policy. [Smile]

| IP: Logged

All times are Central

Printer-friendly view of this topic

UBB.classic^TM 6.3.1.2