8mm Forum: Hermes Delivery No Signature

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Topic: Hermes Delivery No Signature

Maurice Leakey
Film God

Posts: 5895
From: Bristol. United Kingdom
Registered: Oct 2007

posted July 13, 2018 02:34 AM

This week I have had two films delivered by two companies.
1) Parcelforce 48. Two days in transit. My signature on electronic pad to acknowledge delivery. This signature appeared shortly on the Parcelforce tracking site.
2) Hermes. Three days in transit. I asked the delivery driver if he needed a signature and the answer was "No". Shortly on the Hermes tracking site there appeared the following words "Signature from Household".
I would suggest that any seller who uses myHermes should consider changing to another carrier. If there was any problem with the delivery how could Hermes prove the delivery? Would their electronic system be any definite proof of delivery?

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Maurice

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Phil Murat
Jedi Master Film Handler

Posts: 671
From: Villeneuve St Georges, France
Registered: Dec 2015

posted July 13, 2018 03:56 AM

Hi Maurice,

From our side "Delivery Signature" depends on the way Sending Tags were filled (Oversea Invoice order too) with Signature requested or not and for the same price, so far I remember.

Do you confirm signature was required at source ?

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Terry Sills
Phenomenal Film Handler

Posts: 1423
From: Weymouth,Dorset,England
Registered: Oct 2012

posted July 19, 2018 12:36 PM

Same problem with Hermes today. Film delivered through letterbox. They didn't even ring the bell. I definitely will not use them. I find Inpost and UPS are pretty good for big parcels, but for smaller parcels I try to stick with Royal Mail Signed For and if it's a valuable item, Royal Mail Next Day guaranteed. An excellent service and not expensive.

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