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Posted by David Roberts (Member # 197) on September 21, 2004, 01:23 PM:
 
Hello Ugo
Ive just bought yout GS1200 on E Bay but my E Mail is not working so please phone me on 01638668299 (England) to arrange payment.Please note,I am not at home Wednesday PM.

dAVID
 
Posted by Kevin Faulkner (Member # 6) on September 21, 2004, 06:08 PM:
 
Nice one David. [Smile]
Welcome to the GS1200 owners club. [Big Grin]
Kev.
 
Posted by Ugo Grassi (Member # 139) on September 22, 2004, 03:51 AM:
 
Hi David,
I made a ring to your number but you did not answer.
My mobile is +39 347 3729313
(speck slowly because my "englishian" (english+italian pronunciation [Wink] ) is not the best for the Shakespeare language...
Anyway I think you have to open your mail because it's very very difficult to do the spelling of my bank account at the phone!
 
Posted by David Roberts (Member # 197) on September 22, 2004, 05:06 AM:
 
Hello Ugo,

My address,

44 EXNING ROAD

NEWMARKET

SUFFOLK

CB8 0AB
 
Posted by Ugo Grassi (Member # 139) on September 22, 2004, 08:04 AM:
 
Hi David, what do you think if I send to you my bank account via "private message" on this forum? Otherwise I'll send to you a normal letter like we said at telephone!
Bye
 
Posted by David Roberts (Member # 197) on September 23, 2004, 08:15 AM:
 
Hello Ugo,
Good idea, but how do I open a private message on this forum?
 
Posted by Ugo Grassi (Member # 139) on September 23, 2004, 08:33 AM:
 
Over your post there are some icons. Click on the first on the left ("profile for David Roberts"). On the next page click on "my profile" (it's over the page in little characters). Well, now you see your post!
Let me know if you find the message with my bank account.
Bye
 
Posted by David Roberts (Member # 197) on September 23, 2004, 02:45 PM:
 
Hello Ugo.

Thanks for the info,I had managed to work it out for myself and now have the information I need.
I will sort out things tomorrow
Regards
David
 
Posted by Ugo Grassi (Member # 139) on September 24, 2004, 12:34 PM:
 
Hi David,
the package is ready to go!
Important: Kevin says in UK the voltage is 240 v.(thank you Kevin!!) So I connected the supply wire to the P3 socket. Anyway if the voltage is lower at your home you can connect that wire to the P2 socket. I made a light work to move the wire without to unsolder it.
 
Posted by David Roberts (Member # 197) on September 24, 2004, 02:44 PM:
 
Hello Ugo

Ive sent you a private message today.

Thanks again, also to Kevin.

David.
 
Posted by Ugo Grassi (Member # 139) on September 25, 2004, 02:54 AM:
 
Dear David,
thank you!
About the shipping, I hope to go to the postal office between wednesday and friday. I have to find a friend which comes with me. The package is big and I need a "driver" for the car to arrive near the post office!
Important: look for a General electric lamp, 24 v. 200 watts EJL (not others codes). In the projector there is a EJL lamp but from an unknow factory. That lamps from General Electric are the best.
bye
 
Posted by Ugo Grassi (Member # 139) on September 28, 2004, 03:59 PM:
 
Hi David,
there is message for you.
Excuse me folks for this private use of the forum, but the mail box of David doesn't work, so this is the only way we have to communicate.
 
Posted by Ugo Grassi (Member # 139) on September 29, 2004, 08:58 AM:
 
Hi David,
the money is here, but a little bit less arrived: 1.249,67 eu
Tomorrow I'll send the projector.
 
Posted by Tony Milman (Member # 7) on September 29, 2004, 10:13 AM:
 
Ugo

Tha's the Italian banking system for you [Wink]
 
Posted by David Roberts (Member # 197) on September 29, 2004, 02:57 PM:
 
Thanks Ugo,
Ive sent you a private message

David
 
Posted by Kevin Faulkner (Member # 6) on September 29, 2004, 03:43 PM:
 
I do agree with Ugo on the lamp front. Use EJL's NOT ELC's. Some people have said it is ok to use ELC 24V 250W lamps as a replacement for the ESC. Dont do it as it drwas 2 amps more from the transformer. What would you prefer a little less light or no light at all which is what will happen if the transformer burns out and oh yes they do before anyone says they dont!

Kev.
 
Posted by Paul Adsett (Member # 25) on September 29, 2004, 04:51 PM:
 
Hi Kev,
Am I correct in assuming it would be OK to use the ELC lamp, as long as you keep it switched only to the LOW lamp setting?
 
Posted by Ugo Grassi (Member # 139) on September 30, 2004, 04:03 AM:
 
Hi David, the Elmo is coming to you. the shipping code is EP066405142IT. about the difference, don't worry: it's very little (four euro). It means you will come to Italy to offer me a coffee [Wink]
Hi Paul: it's wrong to use the ELC. This lamp is a 250 w. It means the Elmo transformer (made for a 200w.) isn't able to supply the lamp at the right voltage.
At the low setting a EJL works at 21/22 v. about; insted the ELC (250w.) works at 20/21 v.
The halogen lamps give the right color temperature at the max voltage only. Less voltage=lower color temperature=your films become yellow.
 
Posted by Ugo Grassi (Member # 139) on October 02, 2004, 12:27 PM:
 
Hi David, I called to italian post customer service to have news about the travel of the Gs. Yesterday it was at the Milano airport to wait for his fly, in a VIP room. [Wink]
Anytime I sell a Gs I'm anxious to know if the buyer is happy for the performances of "my" machine, so I'm waiting you get the GS, like you...
I hope you'll get it in the first days of the next week.
 
Posted by David Roberts (Member # 197) on October 03, 2004, 09:19 AM:
 
Hello Ugo
Thanks for the expected delivery time on GS1200.
I will of course let you know when I receive it.
 
Posted by Ugo Grassi (Member # 139) on October 04, 2004, 01:51 PM:
 
Hi David,
please, explain what are the damages to the projector. I'm astonished! The package was made very well! This is not the first time I send a machine by post...I'm so angry with the postage service!
Is it the GS working?
Anyway don't worry: we'll find the solution. I'm able to repair every damage to the projector.
I'm thinking to this solution: you send me back the machine, and I'll pay the shipping cost to send back to you the projector again.
Did you make a claim when you got the package?
 
Posted by David Roberts (Member # 197) on October 04, 2004, 03:10 PM:
 
Hello Ugo
The machine works perfectly and is as you describe but has been damaged as follows,

The area around the top of macnine that the carrying handle is bolted to has received what must have been a severe blow,ie dropped in transit because this area where the rear of the handle joins the body is split and has sunk down 6mm from the line of the rear cover. It may be possible to straighten this out
.The carrying handle is also cracked.
The box is a bit squashed in one corner but not enough to alert you to a problem until opened.Having just examined the box,knowing the contents to be damaged,I would say almost certainly the box has been dropped onto one of its corners from a great hight

David
 
Posted by Ugo Grassi (Member # 139) on October 04, 2004, 03:20 PM:
 
Ok David,
I know this problem because it happened to an Elmo of one of my friends.
To repair PERFECTLY the machine is necessary or to change the chassis or to disassemble a lot of parts inside to straighten the chassis. After this job, with plastic for car and black paint it's possible to obtain a machine like new.
If you want, send me back the machine and I'll repair it perfectly or changing the chassis or to repair it.
When a problem like this happens I ask to me: "do I have guilt for this?", but I know the package was big enough to avoid damage to the machine. Of course if the post service launches the package from the plane on the landing track (how many metres?) there is not in the world a package good to avoid these problems...
Let me know...
 
Posted by David Roberts (Member # 197) on October 04, 2004, 03:26 PM:
 
Hello Ugo
I will return the machine for you to fix,and thanks for your concern.

David
 
Posted by Ugo Grassi (Member # 139) on October 04, 2004, 03:29 PM:
 
Ok David,
Please, use a second package bigger (incredible!) than the package I used. So, please make something like a "Matrioska"
 
Posted by Paul Adsett (Member # 25) on October 04, 2004, 08:18 PM:
 
It's been my experience that many people do not know how to package heavy items like projectors for transit. First you need to assume that the package WILL GET DROPPED somewhere along the way. It is unreasonable to assume that the air freight companies are going to handle your pecious projector package with kid gloves. For a drop height of 30 ins onto concrete, and a projector about the size and weight of a GS1200 you will need a minimum of 6.0 ins thickness of 2.2 lbs/ft3 polyester urethane foam packing material around all sides of the projector to limit the drop g-force shock level to about 15g. I don't even know if any commercial cine projectors, such as the GS1200, can even withstand a 15 g shock load( which is the minimum damage threshold requirement for much military designed equipment such as aerospace electronics). I would assume that these projectors probably will not withstand a 15g shock load, and something, probably circuit board electronics or solder joints, will fail under this kind of shock force. So you probably need to increase the packing thickness to even more than 6 inches, maybe 9 ins or more to be safe. I know this sounds like a lot of packing material, and it will make for a very big shipping box, but believe me if you want to ensure safe transit these are the rules you have to follow. This is not my opinion, it's all calculated from the static stress properties of the packing material.

REF: Shock and Vibration Handbook- Harris and Crede Page 4-18, Fig 41.20. McGraw Hill Publishing Co.
 
Posted by Ugo Grassi (Member # 139) on October 05, 2004, 07:10 AM:
 
Hi Paul,
yes I agree with you, but if you see the package I made you don't believe to your eyes!! This is not the first time I make a package for a GS. The package was big enough for the projector more a lot of space around. This time something of unforeseeable happened!
For David: IMPORTANT! I spoke with the customer care service. I'm trying to have a refund for the shipping prices. So, please, send to me the original (made by me) package too. So you have to put the Gs in the original package and this package in on other one (bigger). Of course you have to pay the shipping now, but If I'll get this refund I'll send to you part of this money.
My address:
Ugo Grassi
Via Cimarosa 23
80127 Napoli
Italy
 
Posted by David Roberts (Member # 197) on October 05, 2004, 12:41 PM:
 
Hello Ugo
The machine has been despatched today and should get to you in 48 hours,ie Thursday.

David
 
Posted by Ugo Grassi (Member # 139) on October 05, 2004, 01:03 PM:
 
Hi David,
how much did you pay for the shipping?
 
Posted by David Roberts (Member # 197) on October 05, 2004, 03:15 PM:
 
Hello Ugo/

I paid £70. One quote I got was £130,another £100 so I went with the least expensive.
Also, I have not included the lens and bits and pieces since this would have just increased the weight.

David
 
Posted by Ugo Grassi (Member # 139) on October 07, 2004, 01:05 PM:
 
Hi David,
the "new" chassis is ready for your GS. That is:
http://www.filmshooting.com/scripts/gallery/forum2/PICT0955B

I'm displeased for this problem...
Monday I'll go to the postal office to bring the documents to obtain the refund. I don't know if the italian post will recognize my rights to have a refund. Anyway I was thinking you bought a GS for 1200 and now you are spending 100 eu (70£) more...
I think when a guy spends 1200 euro for GS he has to have a perfect service. For this reason I'll refund to you the money you spent for the second shipping. So for you is like if nothing happened. You'll find the 100 eu with the projector when I'll send it back.
Important: the projector isn't arrived yet. I hope for tomorrow.

[ July 26, 2005, 03:28 AM: Message edited by: Ugo Grassi ]
 
Posted by Mark Todd (Member # 96) on October 07, 2004, 01:28 PM:
 
Well what a Star, thas everso nice to read Ugo. Cine needs as much of that as it can get.
Great to be able to buy a machine of that calibre off a chap who takes it so seriously to make sure you are happy.
I remeber the good feeling I got from Ugo when we were first in contact a couple of years ago and I nearly bought a nice GS off him myself a while ago but the non cine female foot came down sadly, but I know it would have been good.
As I say nice to see and good for the hobby, picked a good one there Dave.
best Mark.
 
Posted by David Roberts (Member # 197) on October 07, 2004, 03:26 PM:
 
Hello Ugo (and Mark)

I couldnt agree more with Marks sentiments! Thanks for the shipping refund Ugo,most generous,thankyou.
The machine should be with you tommorow since it was meant to be 48 hr delivery,

David
 
Posted by Kevin Faulkner (Member # 6) on October 07, 2004, 05:29 PM:
 
What a terrible story of woe. Its just a shame I hadnt read this thread earlier as I would have said to David to send it to me here in Essex and then Ugo and I could have sorted it between us and it would have saved another long trip for the machine.
Couriers, they are all the same they couldnt give a stuff about the contents of the boxes they shift about as long as they get them there.
Hope you guys get it sorted between you and lets hope you get something back in way of compensation. Keep all packageing etc. I think though the carriers should really have seen it at Davids address.
Best of luck with all, Kev.
 
Posted by Ugo Grassi (Member # 139) on October 08, 2004, 02:17 PM:
 
Thank you Kevin,
you are very polite. Anyway the broken Gs arrived to day to my home (14.00h.)
This was the damage:
http://www.filmshooting.com/scripts/gallery/forum2/broken_gs
At the 18.00 this was the state the Gs with the new chassis
http://www.filmshooting.com/scripts/gallery/forum2/your_gs
In the week end my time is for my wife only. So I think I'll resume the job monday.
It's the bigger job I made on a GS, because is like to assemble a new machine.
About the problem with the italian post. I suspect there is a boycotting problem inside the company. Every time I write on the package "fragile" the item arrives broken. I had this problem 4 times on 4 shipping (with "fragile" on the package).
"Poste italiane" is a company of the Italian State. This company works with some private partners. One of this partners works like private company (with his brand) and for "Poste Italiane"...
Anyway I want to arrive "bottom to the this problem"
Monday I'll start a claim to the central office about this my suspicion...

[ July 26, 2005, 03:29 AM: Message edited by: Ugo Grassi ]
 
Posted by David Roberts (Member # 197) on October 08, 2004, 03:12 PM:
 
Hello Ugo,
At least you have received the machine which I am happy about.

David.
 
Posted by Kevin Faulkner (Member # 6) on October 09, 2004, 05:35 AM:
 
I call that major damage. It's a real strip down job. Did you replace the main casing or repair it? Anyway I'm sure with your expertise that it will be as good as new nut do let us know how you get on with your claim.
It must have been dropped on its handle but from a great height looking at that photo.
Best of luck with the rebuild, Kev.
 
Posted by Ugo Grassi (Member # 139) on October 09, 2004, 09:59 AM:
 
Hi Kev. thanks!
I'm replacing the main casing. That one broken will be repaired, soldering and painted, ready if it will be necessary.
 
Posted by Kevin Faulkner (Member # 6) on October 09, 2004, 11:45 AM:
 
Looks like David will end up with "Like new machine". Great job, well done.

Kev. [Smile]
 
Posted by David Roberts (Member # 197) on October 09, 2004, 02:38 PM:
 
Hello Kev,
Thanks for your interest in my GS1200. If this was going to happen,im just pleased that its Ugo im dealing with! Aside from the horrendous damage, the machine is as new inside and out,
O n the day it arrived,Ugo phoned me to check everything was OK and of course I had to tell him what had happened.It is obvious he loves these projectors and takes enormous pride in his work. I think it will be well worth waiting for.

David
 
Posted by Kevin Faulkner (Member # 6) on October 09, 2004, 04:20 PM:
 
David, your right of course. Ugo does take great pride in all he does and it couldnt be in better hands (except mine, hee hee [Big Grin] ) and I'm sure as you say it will now be worth waiting for. Lets all keep our fingers crossed that the return journey is less eventful.

Kev [Smile]
 
Posted by Adrian Winchester (Member # 248) on October 09, 2004, 06:36 PM:
 
I'm not generalising but there must be some real bastards working in the transportation/parcel industry. It does not take much of a brain to know that things get damaged when dropped from a great height!
 
Posted by Kevin Faulkner (Member # 6) on October 10, 2004, 04:06 AM:
 
I agree Adrian, you hear of these sad stories all the time. [Frown]

Kev.
 
Posted by Ugo Grassi (Member # 139) on October 11, 2004, 02:54 PM:
 
Hi David,
the projector is ready. Now I want to run some tests. I think next week I'll send it to you.
I have a question. The hit was very hard. I don't know if due to the hit the regulation for the lens is lost. I cannot regulate the hold lens with an other one because every lens needs own regulation. Solutions:
1) you send to me the lens too;
2) I send to you an easy instruction about how to do this regulation.
bye
 
Posted by Kevin Faulkner (Member # 6) on October 11, 2004, 03:27 PM:
 
Or he could take a chance and if need be bring to mine for adjustment. Suffolk is not too far from Essex.

Kev. [Smile]
 
Posted by Tony Milman (Member # 7) on October 11, 2004, 04:09 PM:
 
I can certainly vouch for the Jedi's teacher's Steak and Kidney [Big Grin]
 
Posted by Kevin Faulkner (Member # 6) on October 11, 2004, 05:47 PM:
 
[Big Grin] [Big Grin] [Big Grin] [Big Grin] [Big Grin]

Kev [Smile]
 
Posted by Ugo Grassi (Member # 139) on October 12, 2004, 02:05 AM:
 
Great idea Kevin!
So this GS will be the occasion for you and David for a little meeting!!! [Big Grin]
bye
ugo
 
Posted by Heinz-Juergen Schachner (Member # 32) on October 12, 2004, 05:29 AM:
 
Hello,

damages during shipment are increasing these times. I had a GS-1200 with damage during transportation, too and Ugo fixed it extremely well. It really looked as new when it returned. It is very hard (or should I say impossible) to find someone who cares for the ELMO machines so much as Ugo does.

I have had several damages during transportation on BAUER machines. Luckily the ELMO GS-1200 has a metal housing and can be repaired. The BAUER machines have plastic housings and thus a damage can hardly be fixed.

In my opinion the best way to pack a movie projector is to use two packets. I always take a packet a bit bigger than the projector, stuff the packet with flo-pack (some sort of styrofoam snippets) and put the machine in it on it's back. This insures that the feet could not break. Then I pack this packet in a really big one and stuff the big one with newspapers. This has been very reliable against damages during transportation.

Best Wishes

Heinz-Juergen Schachner
Germany
 
Posted by David Roberts (Member # 197) on October 12, 2004, 01:27 PM:
 
Hello Ugo,Kevin &Heinz.

I must say Im very impressed and grateful for all the help and sujjestions made since the inccident with my GS1200.
If we go for your second idea Ugo and send instructions on the lens adjustment to me,I suspect ill manage,and if not,then I have Kevins kind offer to fall back on.In any case,it would be nice to meet Kevin sometime.


David.
 
Posted by Ugo Grassi (Member # 139) on October 14, 2004, 11:11 AM:
 
Hi David,
I'm ready for the shipping (the projector too! [Smile] )
The problem is to find a very very big box! I'm thinking to use 80x80x80 cm. box, but it's to find it.
Anyway your GS is coming soon!
 


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