8mm Forum: Problems at Derann?

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Posted by Osi Osgood (Member # 424) on May 27, 2009, 10:42 AM:

I received Derann's latest e-mail concerning they're sales list and put in for "Flinstones Flyer". Gary wrote back, but the message was strange. It stated ...

"We still have the item, but it has not been reserved."

So I put in that I wanted to buy it, and never heard back from him.
Could something be wrong over at Derann? Usually, Gary gets back in at least a day or two, but nothing.

Any word folks?

Posted by Steven J Kirk (Member # 1135) on May 27, 2009, 01:21 PM:

Surely it is a typo and the 'not' was a mistake?

Posted by Steve Klare (Member # 12) on May 27, 2009, 01:25 PM:

I've read from them before that without explicit instructions they assume an inquiry is just to see if a film is still available, and they will not either place on hold or ship unless specifically asked to do so. (It could be the language barrier!)

It could also be in the heat of battle some messages were confused among each other. I would imagine that in the first couple of minutes after they send a list their inboxes fill pretty fast and pretty deep.

Posted by Osi Osgood (Member # 424) on May 27, 2009, 03:12 PM:

I'm sure that is true as well, Steve, but usually, Gary would get back to me, so its out of the ordinary. I did say, go ahead and charge it if they still have my credit card number, so, for all I know, I might have it in the mail next week.

Posted by Gary Brocklehurst (Member # 606) on May 28, 2009, 10:18 AM:

Hi OSI

I have been absent for a few days, although this film has now been sold, with apologies. We would ask that responses to our lists are marked either "please reserve pending payment" or "please debit my credit card"

Kindest Regards

Gary

Posted by Bill Brandenstein (Member # 892) on May 28, 2009, 01:11 PM:

or "please credit my debit card" [Big Grin]

Posted by Osi Osgood (Member # 424) on May 28, 2009, 01:12 PM:

I did Gary, that was the strange thing.

Oh well, it will pop up again in the future.

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