This is topic CHC delivery delay in forum 8mm Forum at 8mm Forum.
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Posted by Gian Luca Mario Loncrini (Member # 1417) on November 16, 2009, 04:40 AM:
Anybody waiting for a delivery as I am?
Just to have an idea (I'm a litte disappointed in reading useless replies I receive to ask for updated news), I've been waiting for a couple of items (one of them ordered and pratically already available in August).
Items were finally shipped October 26th. No shipping code/number available, if I try to track it on the Royal Mail site.
So, am I the only one having this problem with CHC? I was told ALL DELIVERIES are having problem. But I cannot stand there is no way to track a parcel. ![[Frown]](frown.gif)
![[Roll Eyes]](rolleyes.gif)
Posted by Michael O'Regan (Member # 938) on November 16, 2009, 05:04 AM:
You ordered an item in August and it was shipped October 26th????
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 16, 2009, 05:47 AM:
Better say nothing about the order... ![[Mad]](mad.gif)
Posted by Osi Osgood (Member # 424) on November 16, 2009, 08:32 AM:
I don't know if this really helps any Gian, but Phil does his best. The problem with ordering a new film item from (or Derann, as a general rule), is that, if they don't have a print in stock, (but they still have the negative for new prints), they may, in a perfect world, just order a print and viola! It's out of the film lab in a day or two ...
... but in reality, there are SO MANY things that can slow down the work of the film lab. Unexpectedly large orders from othger firms, for instance. Then, your print might be the last one down a long line, a great big waiting list.
In that scenario, while Phil may wish to get the print to you right away, his hands are tied by a long wait time. That may be what happened with whatever your order was.
Now, if it was an item on his used list, I don't have an answer for that.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 16, 2009, 08:42 AM:
Osi, items were in stock. Let's avoid talking about the time it took to confirm the order, payment and bla bla bla. Since the very first day the items have been shipped NOBODY (Phil included) was in a position to tell me where the parcel could have been. And the tracking number supplied is invalid.
I'm simply asking if someone else is having the same problem, considering that after 15/20 mails I was told A LOT OF ORDERS haven't been delivered yet.
So, A LOT OF ORDERS (ITEMS)=A LOT OF COLLECTORS (or at least some).
And my question is: am I the only one complaining for this delay (and probably the only one having this problem) or all other buyers (once again, in one mail I was told A LOT OF ORDERS) are patiently waiting their items with no worries?
NO TRACKING NUMBER valid. ROYAL MAIL, after 3 weeks, doesn't know anything about this parcel. CHC doesn't know anything about this parcel.
I know I DID PAY, when it was time to do it. That's all.
I was simply asking if someone is having the same problem or (and that's the feeling) I'm the only one Phil is a little playing with (and I don't like the game at all).
Posted by Chip Gelmini (Member # 44) on November 16, 2009, 08:44 AM:
I don't know if this is still true - but I heard a while back there is a postal strike in the UK. If yes - it could certainly slow down all orders. Hope this helps you and that you get your films.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 16, 2009, 08:52 AM:
Thanks Chip. I hope it too.
The problem, as already stated, is the MISSING tracking number of the parcel. Nobody knows and nobody is giving me good answers .
Posted by Bart Smith (Member # 780) on November 16, 2009, 08:59 AM:
Gian:
I send approximately 400 packages out every month by Royal Mail, a lot of them to Italy.
Italia Post is, I am afraid to say, very unreliable and very very slow. If you send by Royal Mail you cannot use the tracked 'Airsure' service to Italy (though you can for most other European countries) as Italia Post is not sufficiently organised to keep tabs on where things are.
You can use 'International Signed For', but this is not trackable.
If the trade value (i.e. what CHC paid) is £39 or under, and assuming he has kept a certificate of postage, then it is insured up to that sum of money if he just used normal, untracked Airmail.
Please also note that we have had mail strikes here in the UK. As stuff to Italy is normally very slow anyway, it stands to reason that there may be further delays.
What was the rough value of the package?
And what service was it sent by? (It can only really have been 'International Signed For' if it was sent by Royal Mail).
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 16, 2009, 09:02 AM:
quote:
If the trade value (i.e. what CHC paid) is £39 or under, and assuming he has kept a certificate of postage, then it is insured up to that sum of money.
I wrote Phil SO MANY mails. The only thing I was told is that the parcel was in charge to ROYAL MAIL.
Rough value is more than £ 600. So it's a little more than 39. Anyway, after October 26th I made other orders to INDIPENDENT 8 and Ebay sellers from UK. Everything has been already delivered. No news about CHC. I know about the strike. But items I've spent a lot less for, have already arrived. And the CHC parcel is totally disappeared. Weird!
Posted by Bart Smith (Member # 780) on November 16, 2009, 09:10 AM:
Personally I would NEVER consider sending something of that value to Italy by Royal Mail!
What is the tracking number?
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 16, 2009, 09:11 AM:
Personally I won't never buy anything else from CHC... I had asked Phil to choose another way. He did not. That's why, at the very beginning of the thread, I stated NO DETAILS ABOUT THE ORDER. It was a mass since the very beginning .
Posted by Bart Smith (Member # 780) on November 16, 2009, 09:16 AM:
Ultimately the responsibility for safe delivery is with the seller, not you, nor the carrier that they choose to use. This is enshrined in European law.
What is the number? There are sometimes other ways to use it....
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 16, 2009, 09:18 AM:
Here it is, Bart.
And thanks for your support: CP670299305GB
Posted by Bart Smith (Member # 780) on November 16, 2009, 09:25 AM:
Email him back and ask him whether the first 2 letters are correct.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 16, 2009, 09:35 AM:
Already done at least 3 times!... And I was told the number is correct.
Posted by Michael O'Regan (Member # 938) on November 16, 2009, 12:51 PM:
Try replacing the first two letters with EE.
Posted by Osi Osgood (Member # 424) on November 16, 2009, 01:16 PM:
Boy Gian!
I hope you get that package! That's almost 1,000.00 dollars american, (or getting close to it). It certianly doesn't follow that the others, shipped at a later date, would arerive before, "The Big One".
There is another remote possibility.
Perhaps, as sometimes happens, customs opened your package to inspect it? If that is the case, then surely it will taken an additional amount of un-knowable time ...
and not knowing is the hardest part!
Just curious, what feature is our fair haired lad in Italy buying this time?
(and can you send a little of that cash my way? That will pay for my ticket to the next BFCC! hee hee, eh eh eh!)
Posted by Bart Smith (Member # 780) on November 16, 2009, 01:21 PM:
quote:
It certianly doesn't follow that the others, shipped at a later date, would arerive before, "The Big One".
It makes perfect sense that this might be the case. The mail is sorted 'last in, first out', so during the recent strikes in the UK plenty of packages have been languishing at the back of a room whilst those put in more recently have already been sorted and sent on.
quote:
Perhaps, as sometimes happens, customs opened your package to inspect it?
There are no customs controls between the UK and Italy, as both countries are in the EU.
Post to Italy is often slow, give it a week or so longer Gian.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 16, 2009, 01:56 PM:
Thanks guys, let's hope so...
Posted by David Kilderry (Member # 549) on November 16, 2009, 10:02 PM:
I had a CHC order in the last few months and it arrived here in Australia within a week!
Posted by Greg Marshall (Member # 1268) on November 16, 2009, 10:24 PM:
Gian, did you have CHC insure the package for full value?
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 17, 2009, 01:54 AM:
Greg, I'm not in a position to answer. Every time I try to ask Phil to give me info about the whole situation, he tells me to wait for another while. No additional details supplied, ignoring my enquiries ...
Posted by Keith Ashfield (Member # 741) on November 17, 2009, 07:12 AM:
Hello Gian. Depending on the weight of the parcel it may have been too heavy for "Insured Airmail" so it may have been sent via PARCELFORCE. The "CP" prefix appears to be valid, but only on the Parcelforce website. I have tried your tracking number on the website and this is what it says -
"Online tracking is not available for this service. Please visit our country information pages to check your parcel's transit speed, and confirm delivery with your recipient. Transit speed for this service is not guaranteed, and does not include Customs clearance delays."
Parcelforce do sub-contract out their deliveries to certain countries. When I sent you a parcel, via Parcelforce, I think it was DHL that delivered it and as you know, it was trackable, right to the door. It is not cheap, but the service was excellent.
However,it all depends on the fact that "tracking insurance" has been taken out by the sender. I find it hard to believe that anyone would send out a parcel of that value without insurance, but who knows?
I recently sent a parcel to Germany on 26th October by Royal Mail Airsure. The recipient had given me an incorrect address, therefore it could not be "signed for". The parcel arrived back with me today, but only because I had put a return address on the back of the package. Let's hope CHC have done the same (if so, it should "eventually return to sender".
I think that it is the case of the "lack of information" that is most annoying....
I am sorry that I cannot provide more "positive" help and I hope that you will either locate, or better still, receive your parcel very soon.
Posted by Mark Todd (Member # 96) on November 17, 2009, 07:55 AM:
Hi Gian, even when there are no stikes or back logs from strikes it can easily be 3/4 weeks to Italy and many US ebayer won`t send there as much can go missing.
There is a range of good insured services available via parcel2go but it can take a while to do online. But you can do it to pick up from say CHC to another person.
So you Gian could have gone on to parcel2go.com and arranged pick up from CH fully covered and then paid by paypal. They may be OK with that for future or other buyers or I and maybe other UK chaps can do it for overseas customers.
There is fully insurable parcel force though Via the post office where CHC post from I`m sure, they must have used that service on a £600 order I`m sure.
Anyway I expect it will be there soon Gian, the strike, Italy anyway, and also Christmas is now in the mix, good luck.
Mark.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 17, 2009, 08:39 AM:
Keith, Mark
thanks a lot for your posts.
I really appreciate your help.
I wrote once more to Phil today and he replied saying he went to the post office where items were posted and he sent a claim. This probably means the items are insured. I hope this will help. Maybe not getting the movie, but at least the money (to spend for other movies ![[Wink]](wink.gif)
).
I really thank you once more for you support. I'm really frutstated with this mistery.
Keith, a big hug to P. also. Still in trouble here. And no time for anything. I miss our long mails. But better times will get soon, hopefully.
Posted by Mark Todd (Member # 96) on November 17, 2009, 09:38 AM:
Hi Gian, sounds a bit promissing, and if you are considering a big purchase from the UK ask myself or one of the chaps to try an online quote etc for you to see whats available.
Worth going to parcel2go yourself to try it out and look see as well.
Best Mark.
Posted by Bart Smith (Member # 780) on November 17, 2009, 10:32 AM:
Couriers to Italy for quite a few kg are as low as £16.25. I use Interparcel.
Each £250 worth of insurance is about £5.
So it would have cost £31.25 insured up to £750.
Posted by Keith Ashfield (Member # 741) on November 17, 2009, 11:16 AM:
Gian. The sender cannot make a claim until the parcel has been "missing" for 20 working days from date of posting for Europe and 25 days for the rest of the world (Royal Mail Terms and Conditions for International post).
He may have gotten a claim form from the post office but they will not "action it" until the time period required has expired (and then it could take up to 15 weeks to pay out the claim).
Don't let up on the chase too soon, my friend.
PS P returns your "hug".
[ November 17, 2009, 01:04 PM: Message edited by: Keith Ashfield ]
Posted by Dino Everette (Member # 1378) on November 17, 2009, 11:56 AM:
Gian
I think there are some good points brought up here, especially the weight issue as I have had some larger orders sent from Phil and they had to go the slower method and it took close to 3 months to get it, but that was not Phil's fault. As for the communication, I have come to accept that certain sellers get overwhelmed with emails..Phil is one of them (along with Steve and Reel Image, and Alex at A-1 video) I rarely get an email back from Steve, he usually just sends a package, and Alex sometimes it takes a number of emails to get a response, and Phil is somewhere in between, but I have always had honest transactions with him...
That being said I would say in future make orders and have them sent locally to a British friend and then have them send it out after both of you can find the best and safest price...I have done that in the past with ebay projector purchases where the seller wants to charge 2x, and some 3x the actual shipping charges to send it to the states....Either way I hope you get your package and I just want to see those that do buy new films continue to support the folks that are supplying them...
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 17, 2009, 12:38 PM:
quote:
The sender cannot make a claim until the parcel has been "missing" for 25 working days from date of posting
Keith, that's what Mr. Phil wrote me today. If it is true or not I cannot say. But thanks for telling me (once more, if it is the way you Keith say, I don't understand the reason why Mr. Phil sent me such a mail and information).
quote:
Couriers to Italy for quite a few kg are as low as £16.25. I use Interparcel.
Each £250 worth of insurance is about £5.
So it would have cost £31.25 insured up to £750.
Bart, shipping cost I paid was 38.
quote:
Either way I hope you get your package and I just want to see those that do buy new films continue to support the folks that are supplying them...
Dino, a good reason folks still supply items for our collections is BECAUSE we spend money for them. Money=Business. A line or two to answer a mail in a proper way don't cost so much, in my opinion. Sorry having once more to state my disappointment I simply like to be treated the same way I treat people. And when it was time to pay I never complained and nobody I have bought movies from (forum members or dealers in general) cannot complain about me. So sad... In such a day like this, my happy way to cultivate the passion for 8 mm totally disappears.
Posted by Keith Ashfield (Member # 741) on November 17, 2009, 01:09 PM:
Gian, Ask Phil how he shipped the parcel - Airmail or Surface Mail. Surface Mail is obviously the cheapest, but it can take up to 12 weeks for delivery.
I know how frustrated you must feel, but try not to get too upset - just remember your advice to me, earlier this year,
"It's not life threatening and it will get better".
All the best from both of us.
Posted by Osi Osgood (Member # 424) on November 17, 2009, 01:20 PM:
It is a very good point, Gian.
It is not a "hobby" to keep alive on the cheap, and while I'm sure that Phil shipped for 30 pounds to keep costs down for the buyer, still, I would make sure the package, costing you 700 pounds, would get to you ASAP. That 700 pounds doesn't even include the cost of re-recording in Italian, eh?
I'm sure that you'll get your money back, as that would be a major black eye for CHC, (and the word would be out with the very group that are customers with CHC), so you WILL either get your money or movie. Phil is an honest man.
I wish I could buy more prints brand new as well, my last being the first 30 minutes of SITH and that was a 140.00 dollar purchase, (with no new money coming into the house for over a year!), so, investing in prints in the first place is a hard thing.
Posted by Dino Everette (Member # 1378) on November 17, 2009, 02:28 PM:
Gian yes a very good point, but if you usually email try phoning as I think the point I was trying to make is that some of the folks in the hobby are just shy of the computer stuff, unlike me who rarely answers my phone.. ![[Eek!]](eek.gif)
Posted by Paul Adsett (Member # 25) on November 17, 2009, 03:21 PM:
I can fully understand how Gian feels about this, and it seems to me that CHC could be doing a whole lot more to help him out. One thing they should do is to air mail another copy of the film to him immediatley, with instructions to mail the original order back to CHC if and when it turns up. Thats the least you can do if you want to keep your regular and trusted customers happy. Just leaving Gian in the lurch like this is unforgiveable.
Posted by Osi Osgood (Member # 424) on November 17, 2009, 03:32 PM:
Good thought Paul, except for one thing ...
I believe that these prints are manufactured back to back, and spilt into the two print that they are. I'm not sure if Paul does this but, in order to put an order in for, lets say, "Titanic", with such a high price item, there has to be two orders for the item, as just holding onto an available print is a lot of overhead for Phil especially.
Therefore, there is a good chance that there is not an additional copy of whatever Gian ordered.
If Phil wishes to send another copy of the title, (and Gian send back the other one, if it was to arrive), then there would be the film lab time to begin with, which can be anywhere from a few weeks to months.
(Sith was announced by Phil in e-mail as an upcoming title, a full year before it actually was printed in reality!)
These prints do not get shipped overnight, even when done at the lab, though I do know that they do the absolute best that they can.
The only way to do right by the customers in a quick realistic fashion, is to simply get the customers money back to them. Any other option is looking at months of wait time, and few people have that much patience.
By the way, good to hear from you Paul. It's been a little while I think.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 17, 2009, 06:16 PM:
Thanks for all your posts, guys, I have red all of them very carefully.
Thanks to you Keith, for your good words. Thanks also to you Osi (the main item included in the parcel was a copy in stock, so actually there are no extra prints available. The first one had already been sold in August while the second one was offered to me................................................That's what I was told, of course. But I can't be sure!).
Thanks Paul and Dino. All you have stated is very interesting and at least helps to have a wide vision about how things work. Or, at least, should work.
I apologize if I was a little rude in expressing my feelings.
Anyway, I am actually sick of writing mails, asking for information and all the rest.
Let's wait and we'll see what it happens.
I couldn't stand any longer the same nightmare I had while waiting for TITANIC. The REAL reason why I feel very frustrated is because all of this has been starting in AUGUST (note: today is November 17th).
Thanks a lot to all of you. Once more I feel like in a family. And everyone is doing his best to make me feel better. That's how a forum community should be. That's how our forum community is. And this is more important than my 'ghost' parcel.
Grazie.
Posted by Dino Everette (Member # 1378) on November 17, 2009, 07:41 PM:
Yep....we are the "eight is enough" family ![[Big Grin]](biggrin.gif)
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 18, 2009, 01:20 AM:
I loved that series, Dino !
Posted by Osi Osgood (Member # 424) on November 18, 2009, 08:35 AM:
I didn't like "Eight is Enough" Poo!
Now, "WKRP in Cincinatti" and ironically, "Life and Times of Grizzly Adams", now there were some shows!
I should hope that even as you read this Gian, there's a knock at the door, and a smiling fellow had a rather large package full on delicious cine!
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 18, 2009, 08:45 AM:
Not yet, unfortunately, Osi...
Posted by Osi Osgood (Member # 424) on November 18, 2009, 04:41 PM:
Hey Gian, just curious, could you e-mail me as to what the title of the film is that you are expecting? (if you don't feel comfortable stating so on the forum)?
I'm just curious as to what is worth 700 pounds?
(I bet that OUATITW was a pretty penny ... and it certianly appears to be worth it on the big screen!)
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 18, 2009, 05:01 PM:
Hi Osi. Will send you a mail.
Ciao.
GIAN
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 19, 2009, 10:41 AM:
Day 23.
No news.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 20, 2009, 08:00 AM:
Day 24.
No news.
Posted by Osi Osgood (Member # 424) on November 20, 2009, 08:41 AM:
day 25
" GIMMIE MY MONEY BACK! "
Fingers crossed nfor mi amigo Gian!
Posted by Paul Adsett (Member # 25) on November 20, 2009, 09:32 AM:
Ig Gian charged the film on a credit card, could he not get the credit card company to credit his account for the full amount? I think all credit cards provide that kind of consumer protection.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 20, 2009, 10:33 AM:
Hi Paul.
Thanks once more for your kind support.
The payment was 'unfortunately' arranged via International Banking Transfer.
Already talked to my bank. Nothing is possible. The following one is the last message Mr. Phil has sent to me:
quote:
I have sent a claim for to the Post Office. When they reply I will email you. Have you asked your local postoffice? ps chc
I'll find soon 'a way', anyway.
Ciao.
Posted by Graham Sinden (Member # 431) on November 20, 2009, 11:56 AM:
Paul, your photo has disappeared!!
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 20, 2009, 03:27 PM:
Oh yes, Paul... I noticed it right now. Well, in replacing it, maybe there could be the occasion to 'post' mine to. I asked Brad so many times to do it ...
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 21, 2009, 08:38 AM:
Day 25.
No news.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 23, 2009, 05:26 AM:
Day 100 (more or less) after ordering.
Day 40 after payment.
Day 27 after shipping.
No news.
Sorry having to state I went to my Bank in the morning and I was suggested to talk to one of a lawyers, considering the main item (ALREADY AVAILABLE IN STOCK) was ordered in AUGUST, the payment was arranged via Money Transfer (and not via Credit Card: how stupid I was!) OCTOBER 14th (so longtime after ordering because there were every day good excuses not to confirm the movie was ready to be delivered... maybe not is stock even if I was told the contrary?) and the parcel was reputedly shipped OCTOBER 26th .
That's what I will soon do.
Once more, I'm SERIOUSLY sick of bad attitudes.
Posted by Oemer Yalinkilic (Member # 86) on November 23, 2009, 06:00 AM:
Hi Gian,
sorry to read this topic, but a little bit comfort:
I sent one hour ago the parcel with Toy Story and the Rescuers to you. You must receive it in ~3 days.
Regards
Oemer
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 23, 2009, 06:20 AM:
Hi Oemer.
I'm even worse than sorry. I'm really disappointed.
Thanks for the good piece of news, anyway.
I hope to receive soon the items. As soon as I find the time to check THE RESCUERS condition I will arrange the payment following our agreement.
I will send you a PM later.
Thanks for your kindness.
Hope your girl is better. Take care.
Posted by Paolo Consoli (Member # 1824) on November 23, 2009, 08:25 AM:
Hi,
I had this morning finally permission to access and post to the forum, so I'm happy to post my first one to Gian (I had in the past some business with him).
In the past I had some trouble with shipping from UK using ParcelForce (but not from Phil): the sender shipped with this strange code CP....
In order to trace it (from their site is not possible to trace outside UK) you have to:
- call their customer service at the number 0844 800 4466 (add UK prefix)
- once understood which is the right option (but they are very kind and polite) on the automatic responder ask to give you an INTERNATIONAL GLS SENDING NUMBER or something similar, which is a code composed by 12 numbers. Please note that Parcel Force deliver in Italy with GLS
- with this number call the italian customer service of GSL ITALY (you can find this easy on the web) and ask to trace your movies.
Hope this could help to locate your packet.
Posted by Paul Adsett (Member # 25) on November 23, 2009, 08:42 AM:
100 days and no film! This is ridiculous. The film is lost or stolen and chances are no one will ever see it again. The onus is on CHC to immediately refund Gian his money. Somehow I cannot see Derann leaving Gian in the lurch like this - they would have done anything to keep him a happy customer -that's just their standard mode of operation.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 23, 2009, 08:54 AM:
Welcome to the Forum, Paolo.
Well, it's not really a happy beginning having to write your first post for such a sad story. I have already tried all possibilities to track the code I had from Mr. Phil. No way to trace the parcel! And before 25 working days had passed, I was told he had sent a claim to the post office where the items were posted.
Well, thanks to other members living in UK I have discovered this is possible only after 25 working day from delivery date have passed. Another lie I did not stand so much.
Thanks once more for your support, Paul. You are totally right. Derann would have acted in a very different way. As previously stated, CHC has closed down, with me. No discussion!
Posted by Mark Todd (Member # 96) on November 23, 2009, 09:08 AM:
Hi Gian, I`d give it a chance for a while, I`ve had one trailer packets take 3/4 weeks to Italy and even much longer and this one went off in the middle of a Strike.
I`ve had one item go missing and others delayed in the recent strike, I`m not sure if all the backlogs are gone, but do bear in mind Italien Post can be very troublesome itself. Some sellers won`t post there.
You can get a claim form etc early if you like ready to send in if needed,Thats probably what Phils done, but I would try to be possitive, I think it will Be OK and if its covered thats great.
Ive had some odd goings on even with tracked parcels abroad, once out of the UK it may not be trackable, it may be in the Italien system and often when it goes from one country to another the number etc doen`t pass on as it goes in to the new system or it can even go altogther. But you are still covered.
Paulo gives good advice above.
I`m sure CHC will sort it out for you.
You can send me the details you have if you like and I will ring up the Postal srevice here and see what can be done from within the UK.
There is still hope, its early days especially with the industial action we had and its effects.
Best wishes Mark.
PS Ive paid for films privately and had over a year wait, but they did come.
Posted by John Hourigan (Member # 111) on November 23, 2009, 09:27 AM:
I have to tell you, for this particular business (CHC) to be continually harping that collectors don't communicate what releases they would like to see (even though there's plenty of evidence otherwise on this forum), it's amazing how "uncommunicative" this particular business is in terms of this situation.
I agree with you, Paul -- there is absolutely no reason why a refund isn't forthcoming in my view.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 23, 2009, 09:38 AM:
Thanks for your support, John.
Mark, I've seen your PM. Will answer later. I know sometimes Italian Post Service is frustrating too. But, despite the strike, the two last orders I made to Derann where supplied the day after, strike or no strike!
And the difference in shipping cost was not so big.
Well begun, half done. We have a similar expression here in Italy.
I'm actually receiving a lot of private mails because of this situation.
Some are really annoying (so, avoid please).
I'm not complaining because I feel like to do it. And at the very beginning of this thread the question was IS THERE SOMEONE EXPERIENCING THE SAME SITUATION?
The answer seems to be NO, so I think I have ALL the rights to complain.
Posted by Paul Adsett (Member # 25) on November 23, 2009, 11:36 AM:
Gian, you have every right to complain about this situation. CHC's responsibility to you does not end just because they have shipped you the package - it ends when you receive it and have found everything inside to your satisfaction. It should not be up to you to have to do all the international tracking of the lost package, they should be doing that.
It just blows my mind that a company can act so indifferent to your situation. No business can survive for long with that kind of attitude, particulary so in the 8mm film world.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 23, 2009, 11:47 AM:
Mr. Phil wrote me a mail today saying he's doing all his best. And within the end of the day (...) I'll have the items or my money back.
Well, we'll see. The customer is lost anyway, that's for sure, believe me!
Posted by John Hourigan (Member # 111) on November 23, 2009, 11:59 AM:
Paul, once again you nailed it!
Posted by Stewart John Boyle (Member # 1785) on November 23, 2009, 12:57 PM:
Hi Gian,
I hope your situation is resolved in the next 24hrs,youve done more than enough to try to resolve this,the ball is firmly in CHC`s court now,you`ve been treated terribly to say the least.
Regards
Stewart
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 23, 2009, 03:24 PM:
Well Stewart, thanks.
End of the day arrived. But items or money did not, of course .
Posted by Joe Taffis (Member # 4) on November 23, 2009, 04:20 PM:
Whether or not I ever place any orders with CHC depends on the outcome of your situation Gian....I hope it ends well for you. ![[Smile]](smile.gif)
Posted by Osi Osgood (Member # 424) on November 23, 2009, 05:01 PM:
I agree with Paul and Joe.
CHC may not realize it, but, while the 8mm forum is not the sum of all collectors of Super 8, we are enough people to truly make a terrible dent in any future sales.
I too have heard about Phil stating that the hobby cannot continue without collectors supporting the hobby, but if this is the kind of support recieved from the seller, the seller will lose a ton of business, no matter what they release. A business is only as good as the service they provide.
Its in Phil's best interest to do right by Gian.
700 pounds is a lot to shell out for one single feature, and not to be ignored.
Fingers crossed for my friend!
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 23, 2009, 05:03 PM:
Thanks to all of you. Hope to have soon good news.
Ciao.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 25, 2009, 08:09 AM:
Day 29 after hypothetical shipping.
No items, no communication (a mail from Mr. Phil asking 'HEY, Mr. LONCRINI, DID YOU FINALLY HAVE THE ITEMS? I REALLY HOPE SO' would be enough. But I'm probably asking too much, am I?) .
Posted by Paul Adsett (Member # 25) on November 25, 2009, 08:38 AM:
Unbelievable. I wonder how many customers CHC will lose over this sorry episode with Gian.
Posted by Keith Ashfield (Member # 741) on November 25, 2009, 09:05 AM:
Gian - I don't think you are asking too much from what is supposed to be a "Professional Film Dealer".
Quote from CHC's website opening page -
quote:
"We are very keen to support the true film enthusiast.....We want to be different, but we will listen ...."
I think it is about time to stand by what they say. They do not appear to be giving much "support" to you or "listening" to what you are saying......
I have stated before that I find it amazing that "anyone" would send an item to another country without provision for "on-line" tracking. If the sender has done everything correctly,then he should be able to claim from his carrier, and should not expect you to wait whilst this process is carried out.
This situation is the sort that you would expect from a "rogue" seller on E-Bay, not from a company that claims -
quote:
Classic Home Cinema is very much a cine film company dedicated to an alternative approach to the films that they produce and sell.
It certainly seems to be "an alternative approach" to Customer Satisfaction........
Posted by Osi Osgood (Member # 424) on November 25, 2009, 02:34 PM:
Wait a minute ...
... am I to understand that there was no proper tracking number?if I remember correctly, Gian recieved a number but it was no good.
Heck, my 5.00 dollar package from Dan lail has a working tracking number!
What really surprises meis that you haven't recieved a refund from him. If I also remember correctly, you already bought "Titanic" from him, so one would assume that a return customer, you would want to clear things up as quickly as possible.
If it was a first time customer, CHC could potentially think, "They got it, but they are just trying to get a film and they're money back.
But this isn't the case. You were a return customer. I wonder if the package was sent with a delivery confirmation?
Come on CHC! Give Gian his money back! Everyday of hesitating is bringing more lack of business to you!
Posted by Mark Todd (Member # 96) on November 25, 2009, 03:07 PM:
Hi Osi the number is right, its the Parcel Force Standard delivery service you get in person at the Post Office when sending abroad.
Its not trackable, but you can claim etc if it goes missing. There is also a trackable service which I believe you can insure higher values for.
The standard service in case anyone is thinking of using it is £50 covered standard, and up to £500 if extra cover is paid for and added.
Its usually a good service but you do need to allow 30 days really though usually under 6 for Italy. Bear in mind this was posted in the midst of a postal strike.
I think support and customer service might have been a little better but also bear in mind that Phil/CHC have had some rather bad exeriance`s with overseas deals themselves so probably eering on the side of caution at least until its more clear whether its been lost etc.
30 days tommorrow so I`m sure Phil and co will sort it out.They are possibly waiting for this to pass rather than have more money and films going all over as it may have still landed.
Hope its all OK soon Gian, or even better your film lands.
Best Mark.
Posted by Michael O'Regan (Member # 938) on November 25, 2009, 03:10 PM:
I have to agree with Mark here.
I think it's a little premature to be casting any aspersions on CHC just yet, considering the postal strikes.
Posted by Keith Ashfield (Member # 741) on November 25, 2009, 04:03 PM:
We know there has been a postal strike and that may have affected the delivery but, surely, if the parcel was worth £600.00 (especially considering that Gian had already spent a similar amount, prior to this purchase, with CHC) it was very foolish to despatch it by a "troubled method" in the first place, not to mention, without any trackability?
There are many carriers who would have shipped this valuable item to Italy, insured for the full value of £600.00, for the £39.00 that Gian paid for postage.
Why give a parcel to Royal Mail,who,at that time, were having difficulty in delivering post within the U.K, never mind abroad?
It just feels like a very foolish thing to have done, especially as CHC already had experienced "problems" with overseas orders in the past.
Despite the postal method, it also appears that the "communications" to Gian have been "lacking". It just seems to be poor customer service to me - not what you would expect from a "main dealer" in Super 8 product (or any product for that matter).
Remember,Gian has been waiting more than 100 days since ordering the product, and 30 days since it was "shipped".
I don't think I would have that amount of patience.
Posted by Mark Todd (Member # 96) on November 25, 2009, 04:46 PM:
Hi Keith Parcel Force are seperate from Royal Mail, though you can access some of their services in the post Office.
Its more that they will have had far far larger volumes than usual. Plus Italy can be very so so itself often.
It was actually not being paid for some films etc I was talking about regarding CHC bad luck etc.
I can see the logic in waiting the 30 days at least for both parties as sending more films or monies will cost more money as well and if the film turns up then cost yet again to return etc and re-sort out.
Gian could have done with a bit more reassurance though, its a lot of cash, about what all my super 8 films add up to !!!
I do know at CHC some titles make a few bob, some don`t so its almost and often a non profit, lots of effort, exercise overall, and they do have to subsidise the new releases really with the 2nd hand sales which do, do better.
No-one would go in to releasing new super 8 product now at all, it makes no sense at all really.
What we have still had recently was Dereks Legacy and Phils Love of film keeping things going.
Without new product it would be a sorry outlook for the hobby and as I say new siper 8 now is really done for the love of it so I`m wary of knocking the efforts of anyone who still puts in the cash and time and effort for new releases. There is nothing quite like gettting a new mint film to run if you have it bad like we all do on here.
But even on this forum we don`t really spend enough on new product, some of us nothing, and its cheaper now than ever compared to the cost of living. Hands up there as I can only afford new trailers which are now only going to be newly released by CHC in the UK as we know.
There are a few interesating releases on the way from CHC including a couple of rare trailer possibilities, adverts etc and a nice pixar short I believe and maybe a nice doc or two as well.
I do hope CHC sort this out to Gians satisfaction, but this is an open easy to access forum, lets not put CHC down here too much if we can help it for the hobbies sake ay least, give them a chance, and maybe with this experiance CHC can find a better way to post certain higher value items etc.
So fingers crossed for Gian.
Best Mark.
Posted by Michael O'Regan (Member # 938) on November 25, 2009, 04:46 PM:
Yeah, I do agree that the period between ordering and shipping needs to be explained.
I also agree that customer service is pretty poor on CHC's part.
I just meant that 30 days since shipping is not an unprecedented delay, in my experience.
Anyway, I hope your print turns up, Gian.
-Mike
Posted by Mark Todd (Member # 96) on November 25, 2009, 05:27 PM:
I do know there have been some expectations in new film deliveries and then the films weren`t in, but came in a later batch like my present order.
The printers also do thier best, but its the nature of film and how things are now for a number of reasons.
Best Mark.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 25, 2009, 05:55 PM:
quote:
Yeah, I do agree that the period between ordering and shipping needs to be explained.
I won't write all details about the way the order was placed, payment, mailing and all the rest. No reason to do it (and Phil should have the right to reply directly).
But I can explain, Michael.
in August I sent a mail to Mr. Phil to ask about the price of the movie I'm actually waiting for. The thread in which I was asking for some information about that movie to other members HAS BEEN DELETED for that 'Dave Alligan story', but some of you should remember.
Well, I was told a copy of that movie was ALREADY available in stock. And I accepted to place the order.
But...
In the meanwhile I was also waiting for TITANIC to be delivered. I had asked if it was possible to have both of them shipped together, considering it seemed the second title was already in stock (once more, probably it was not, but after I said 'YES, I'D LIKE TO HAVE IT', Mr. Phil had at least half of a field day) but there always was a reason why the movie was not ready to be shipped.
So I had asked to ship TITANIC at least.
I wouldn't go on by telling the whole story about the deposit I was asked for and all the rest. But, of course, Mr. Phil is invited to take part to the discussion, if he has something to say. It's me asking!
I will wait for another while. And than I will go on my way. At least you all know now the reason why it took so long between placing the order for a movie that was supposed to be ready to be dispatched (and it was not) and payment (after a deposit already payed 11th MAY for TITANIC and finally used to 'confirm' the new movie ordered. When, in fact, it was time to pay Cameron's movie, for unexplainable reasons Mr. Phil wanted me to pay the TOTAL AMOUNT (how much was it? 1000 euro?) and told me 'OK, LET'S USE THE DEPOSIT YOU HAVE SENT 11th MAY FOR THE NEW FILM THAT IS NOT READY TO BE SHIPPED'. In two words: Mr. Phil had in August the total amount for TITANIC and £ 180 as a deposit for the second title in his pocket. And I'm sure he could confirm this. Anyway, if not, I have somewhere the receipt of TITANIC payment for the whole amount, deposit EXCLUDED!
THIS MEANS £ 180 FOR THE MOVIE I HAVE NOT RECEIVED YET WAS PAID IN MAY!
Once more, enough details to be a little upset, guys?
It's seems to be a soup opera... Better to stop here with details, trust me.
But, again, Mr. Phil is invited to write here, if I am wrong or I have forgotten something.
Again, it's not for the money. But for the rotten business. That was rotten since the very beginning. I only feel so stupid because I did not smell it.
At least I have now learnt the lesson. And, sorry having to say that once more, there won't be future orders to place at CHC.
Posted by Mark Todd (Member # 96) on November 25, 2009, 06:29 PM:
Hi Gian, I really do appreciate your concerns and troubles etc, and there are some elements out of CHC,s hands too.Printing and Parcel Force.
But you are a very good customer and would have been again I am sure.
Delays etc sure on the ordering more clarity and consideration etc was needed.
But on the missing parcel regarding another copy being sent or refunds etc within the 30 days Parcel Force say to wait it would have not been practical at all to act before then.
This is why logically.
If Phil had a replacement film in stock and had quickly sent it to Gian costing say £35-£40 for good trackeable cover and that copy still a little at risk even with tracking had got there OK, great but then the 1st one got there as well.!!!!
That would mean Gian now also had to pay £35-£40 extra like CHC for nothing to post it back and the 2nd film risked a 2nd time in transit as well.
£70-£80 and 2 risks for nothing, it woudln`t make practical sense before the 30 days P,Force suggest then at all.
On the returning the money front its not straight forward either as it was a money transfer.
Phil/CHC would then have to pay to transfer the money back, I think around £20-£30 from most UK Banks though it varies as the UK is a bit behind the times EU wise and they like a good wedge of cash here for anything do the banks, so its in their interest to keep it a bit that way here.
But if then the origional film turned up Gian would have to send the refunded cash back to CHC. I`m sure there`s a fee for Gian too, or if he did Visa CHC would have to pay the % charge as well as the initial refund costs.
So basically I think Phil would also think a bit of a customer service review possibly as being needed.
But the film going missing wasn`t his or CHC,s fault and for all sensible practicalities his hands were tied for the 30 days Parcel Force stipulate before they could do much for the reasons above.
But the missing parcel would have been easier to cope with had you had a better experiance etc before.
Sorry you had a difficult time whatever reasons etc.
Don`t worry Gian, I`m sure this will all sort out and please don`t let it spoil the hobby for you.
Best Wishes Mark.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 25, 2009, 06:32 PM:
I'm just giving explanation.
I think I have already expressed my BIG BIG love for this passion so many times, on this forum.
Once more I remind to all members the topic thread was intended to ask if I was the only customer having troubles with CHC and not to complain.
Posted by Keith Ashfield (Member # 741) on November 25, 2009, 06:36 PM:
Gian, you have the patience of a saint! The whole business just leaves a terrible taste in the mouth.
I really do hope that you will get your film (and/or your money refunded)soon.Do notlose hope, my friend.
PS Mark - The question as to why CHC used Royal Mail/Parcelforce, at the time of an industrial dispute, with such a valuable commodity, still beggers belief, especially considering the time involved.I am sorry but I do not accept "printer problems" or such like - the fact is, when the film WAS available, it was shipped by a "sub standard" method. It should have been shipped via a method commensurate with its urgency. It is just shoddy service.As for the "return" of a second film that may have been sent I am sure that under the circumstances Gian would have been better off paying the return fees. At least he would have what he paid for, rather than nothing at all.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 25, 2009, 06:38 PM:
Cannot believe my 999th post here is about such a thread like this, Keith! But thanks a lot.
Posted by Mark Todd (Member # 96) on November 25, 2009, 06:43 PM:
Thats fair enough Gian, I have a great deal of sympathy for your situation.
Hopefully things will pick up from here.
I`ll try to find you a nice trailer or something and send it along to rekindle the good will and filmie fun vibes.
Best Wishes Mark.
PS Keith I aggree on the deficiencies but things aren`t staright forward at CHC at the moment as we know,that will affect things, its just really bad luck on top the parcel went missing, thats a fairly decent service. I assume it suits CHC to do all sending from the post office, but a better service would have been handy and one that covered the contents fully.
Just trying to keep film possitive and CHC do try in many ways. Hopefully they will be sorting things out for Gian and making him happier now.
Best Mark.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 25, 2009, 06:44 PM:
POST NUMBER 1000: I'm now officially a Phenomenal Film Handler! What's the prize?
MARK, FIND ME DISNEY'S 'TREASURE PLANET' TRAILER ON 8MM AND I'LL BE THE HAPPIEST MAN IN THE WORLD!
Posted by Keith Ashfield (Member # 741) on November 25, 2009, 06:48 PM:
Gian - You are definately a "phenomenally patient" man.
[ November 26, 2009, 02:29 AM: Message edited by: Keith Ashfield ]
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 25, 2009, 06:50 PM:
And, post # 1001, you are a real good friend. Thanks.
Posted by Mark Todd (Member # 96) on November 25, 2009, 06:51 PM:
I don`t have one at the moment Gian but let me put a few feelers out etc.
You deserve something nice coming along whatever.
Best Mark.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 25, 2009, 06:54 PM:
Guys, I really want to apologize if you were for some reason involved in this sad situation because of me.
I hope you understand the way I feel. That's all. And now, Lords, it's time to go sleeping for me.
It seems to be on a chat line!
Ciao a tutti.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 26, 2009, 09:21 AM:
Oemer,
TOY STORY and THE RESCUERS have been delivered a couple of minutes ago.
Thanks a lot, my friend. Hope to have soon the time to screen them.
GRAZIE. You are really a kind person.
All the best (hope your girl is better, now).
GIAN
Posted by James N. Savage 3 (Member # 83) on November 27, 2009, 06:55 AM:
Gian-
Hang in there my friend! I know what you must be going through. I think in the end, everything will turn out o.k. (my wife says I'm the optimist of the family ). But still, I know its very hard for you to be optimistic when there's a good amount of money at stake. Your forum family is there for you!
Mark-
Thank you for your a very well-written post (last on page 3). I couldn't have said that better. Derann and CHC are certainly working against the odds, and I think the last thing I could accuse anyone in the super 8 business of is trying to make a ton of money. Anyone doing it now MUST have a passion for it, and these two companies certainly do.
As for CHC, I have alot of their product from the past years, and I've never been dissapointed. The quality and variety has been great. I've never ordered directly from CHC. I order their product from Steve Osborne/The Reel Image, here in America. That works out well, because even when something takes long to order, Steve has regular communications with Phil, so I always know whats going on with my order.
But again, Gian, I know its hard to be optimistic when your film and money are being tied up, so I completly understand your position on this.
A great thought- maybe it will arrive just in time for Christmas (hopefully sooner though ).
James.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 27, 2009, 07:06 AM:
Hi James, how are you?
Nice to receive news from you.
I'm the first one feeling so sad about all this. But it's taking so longtime and I'm getting really frustrated with it.
Hope this situation will soon be solved.
All the best dear friend. Take care.
GIAN
Posted by Keith Ashfield (Member # 741) on November 27, 2009, 10:00 AM:
I don't think that the quantity or quality of CHC's product is the issue here, or about "putting any company down" - it's all about customer service.
Gian has been waiting well over 100 days since ordering, well over 40 days since paying, well over 30 days since shipping and he may well end up having to wait another 90 days, whilst Royal Mail sort out the claim, before getting any recompense.
Where does this stop? CHC have a good customer who has spent quite a lot more than probably most members here with them this year, and that "good customer" is missing £600.00 in money, and a film that he has not received and that no one appears to know the whereabouts of!
I've said it before and I'll say it again - Gian has not only spent more with CHC than most of us - he also has more patience than most of us, considering his situation.
The poor chap must be absolutely sick of the situation and no one appears to be helping his demeanor by praising the "quality of product" and "lack of dealers within the hobby".
Let's not forget that -
Yes, without the dealers we may not have much of a hobby!
But also, without the collectors, there would be no dealers!
This is a customer service issue - and that ain't happening from what I can see!
I apologise if I have offended anyone with my comments but I write it because I know I would feel if it were me.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 27, 2009, 10:38 AM:
Mail sent to Mr. Phil today too to get a copy of the shipping documents.
No replies at all. .
Thanks for your support, Keith. I'm getting more and more upset day after day.
Posted by Michael O'Regan (Member # 938) on November 27, 2009, 01:23 PM:
Gian,
Have you tried phoning CHC and actually speaking to Phil?
Email is fine but it can be frustrating just waiting for a reply.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 27, 2009, 02:04 PM:
Not yet....
Posted by Paul Adsett (Member # 25) on November 27, 2009, 03:45 PM:
Keith, I think you have it dead right - no one here is complaining about the quality of the product. It's CHC's attitude towards Gian (probably their best customer as well) that is totally inexcusable. 100 days ARO is more than enough!
Posted by Keith Ashfield (Member # 741) on November 27, 2009, 04:32 PM:
Thanks for your comment Paul. I have been re-reading the posts and have just realised something that I missed. It appears that the film was not sent by "Royal Mail", but "Parcelforce". Therefore the "postal strike" excuses do not apply, as Parcelforce were not in an industrial dispute - they were working normally during the "postal strike". I know this, because my company use them on a daily basis and during the strike, they performed as normal. So,if you take away the "Postal strike" excuse for the delay, it makes matters worse.
As far as I can see, the only "non-tracked service" that Parcelforce do to Italy, or Europe, is "Global Value" and that would have cost in the region of £39.00, but it would only have an insurance value of £250.00? However, even with this service, the delivery aim is 6-7 days to Italy. Insurance of £500.00 would cost £58.00, with a delivery aim of 4 days. However this service is trackable.
I am not trying to play the role of Sherlock Holmes here, but it does raise the question already asked -
"Due to the value of the order and the timescale from order placement to despatch - why use a "budget un-trackable service"?
Come on Phil, if you are reading this thread, be magnanimous and do right, by your customer - "Give Gian a refund of his monies"
Posted by Graham Sinden (Member # 431) on November 27, 2009, 05:24 PM:
Michael, I thought of the same thing. JUST PHONE PHIL.
Gian, phone in the afternoon say 2pm. Phil should be in then. If you phone in the morning you will probably only get his wife Denise.
If you phone Phil you can speak to him in person and hopefully get it sorted in minutes.
I personally have never had any trouble with ordering from CHC with visa card but then again Im lucky that I live in the UK. I did recently recieve a short film with stripe damage for about 2 inches but I sent the film back and Phil sent out a replacement strait away which I recieved quickly, but I stress again that living in the UK makes it more reliabile and quicker.
Graham S
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 27, 2009, 05:40 PM:
Thanks for all your posts and different points of view. It's really interesting to see how different approaches and reactions such a bad situation like this can stir up (I'm seriously thinking this from an anthropological point of view).
I personally think Mr. Phil himself could make an effort and give me a call to explain directly or apologize. I already spent too much (oh yes, I'm now referring to money), don't you agree? And actually having nothing back. Not even a copy of the shipping document. A phone call is the last thing I have in my mind. Sorry having to say that.
After so long waiting after placing the order and so many unclear details, do you pals think I'd really feel like to hear his voice? COME ON!
After beginning this thread (once more, intended to know if I was the only collector having problems with a delivery) I've been receiving SO MANY mails from lots of people from the Forum. And it seems I'm not the only one who had/are having troubles with Mr. Phil. This means he was not always a perfect dealer (note I wrote PERFECT, not good).
I will wait for one more week. And than, as already stated, I will go on my way.
[ November 27, 2009, 06:51 PM: Message edited by: Gian Luca Mario Loncrini ]
Posted by Bart Smith (Member # 780) on November 28, 2009, 03:38 AM:
Hi Gian,
Just as an aside, a parcel I sent to a town outside Milano on the 7th of September only turned up a couple of days ago, the 25th of November.
Nearly 3 months to get from the UK to Italy!
I had refunded him ages ago, but he got back in touch and paid me again.
So there is still a slender chance that it will arrive.
Posted by Keith Ashfield (Member # 741) on November 28, 2009, 04:53 AM:
Hello Gian,
100th post on this topic and I have some good news for you -
I HAVE FOUND YOUR PARCEL.
I have telephoned Parcelforce and given them the consignment number that Phil gave you and they have told me that the parcel has been returned to the Main Sorting Depot in Coventry in the UK. The parcel had been sent by "Parcelforce Global Value", which is a non trackable service. They told me it got to Italy but there was a problem with the address on the parcel, so they returned it back to the UK.
Parcelforce are holding it in Coventry because, they tell me, there is no "Sender address" on the parcel, so they could not return it to them. They make a note of any "non trackable" consignment numbers that are "in limbo" in the hope that someone will query their whereabouts.
I have given them CHC's address and they are arranging for it to be re- delivered back to CHC in Cleethorpes. It should be back with CHC by the end of next week.
Why CHC could not have taken the action I have taken, to trace the parcel, is a mystery to me?
Like I have said all along, it is VERY BAD Customer Service.
If the parcel had been sent with "on-line tracking" this problem would have been apparent weeks ago and could have been sorted without pushing your blood pressure through the roof!
Let's hope that CHC learn from this fiasco?
P.S. It appears that the parcel was sent by the "Global Value" service which only carries a maximum insurance of £250.00?????
[ November 30, 2009, 03:51 AM: Message edited by: Keith Ashfield ]
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 28, 2009, 06:37 AM:
Thanks for telling me, Bart.
And you, Keith. What can I say? You are a real friend.
I will write immediately to CHC to tell them the parcel is going to be returned to them. And then we will see.
I send you a PM later.
Grazie, Keith.
Really. Thanks a lot for all you did. I really won't forget it.
And about any possibility for CHC to learn from this fiasco, well... for sure it will never happen again, with me. Chapter closed.
Take care.
Posted by James N. Savage 3 (Member # 83) on November 28, 2009, 06:46 AM:
Honestly Keith-
That was awsome!
I humbly nominate KEITH ASHFIELD to be the 8mm forum member of 2009.
Gian- I'm so happy for you. I hope everything works out in the end. You have really been through a ruff few months.
Keep us posted.
James.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 28, 2009, 06:49 AM:
quote:
I humbly nominate KEITH ASHFIELD to be the 8mm forum member of 2009.
James, thanks a lot. And of course I totally agree. Keith was simply fantastic. And Andrea Fastame in Italy was too (the only one supporting me here in my own country ). A nomination to him too, so!
I hope to solve soon the situation and have finally my movie. That's all I wish.
Ciao.
Posted by Keith Ashfield (Member # 741) on November 28, 2009, 06:59 AM:
Gian. you are most welcome.
Thanks for the praise James, but not really necesary. It was only when I re-read the posts and realised that the film had been sent by Parcelforce.
I am just sorry for Gian, and this topic, that I did not realise and acted sooner.
I just hope for Gians sake that this will all get sorted out now.
Posted by Mark Mander (Member # 340) on November 28, 2009, 07:15 AM:
Well done Keith that's great news and Gian will be a happy boy! Perhaps you could work for Phil and sort these problems out for the future,It's a BIG job(customer care!) i know but it needs sorting,Mark.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 28, 2009, 07:20 AM:
Thanks for all posts, guys. Mail already sorted to Phil to tell him about the piece of news.
Let's now hope to have the movie soon.
Grazie ancora, ragazzi!
Posted by Keith Ashfield (Member # 741) on November 28, 2009, 07:25 AM:
Thanks Mark, but I think I will take what our American cousins would call the "Miranda Rights" on that comment.
Posted by Paul Adsett (Member # 25) on November 28, 2009, 08:34 AM:
Well done Keith! Unbelievable to me is that CHC shipped the parcel without their own return adress on it! What kind of organization is that! Also, you achieved in short order what CHC should have done 3 weeks ago. Had you not acted, that parcel would have presumably sat in limbo forever. Hopefully CHC will take this as a real 'lessons learned' about how not to treat their customers.
Posted by Michael O'Regan (Member # 938) on November 28, 2009, 12:54 PM:
Excellent work, Keith.
No return address????
Totally sloppy handling by CHC.
Pretty unbelievable.
They owe Gian a huge apology.
[ November 28, 2009, 02:09 PM: Message edited by: Michael O'Regan ]
Posted by Jean-Marc Toussaint (Member # 270) on November 28, 2009, 02:03 PM:
Kudos, Keith.
Dealing with CHC has always seemed bizarre to me. When I talk to Phil at conventions, he's always pleasant and helpful and I don't hesitate to purchase from him. But mail order and internet with CHC is a painful experience. Getting informations is hard and scarce replies always make me feel that I'm pissing the lad off. Maybe it's because he doesn't want to dealwith us foreigners, the heck if I know...
Posted by Osi Osgood (Member # 424) on November 28, 2009, 02:11 PM:
I nominate Keith for "Member of the Year" as well. That is truly outstanding! To put forth such effort when it is not your persoanl package is amazing, and a true credit to you.
I applaud you, my older brother!
Now Gian, one thing I would STRONGLY SUGGEST, is that you strongly insist that Phil send out the package by another means, with a return address (just in case), to CHC AND online tracking, and, most importantly, by another service.
I am so happy for you Gian. I felt that there was no chance of you getting your package. I am really cherring this.
Once again, Keith, you are of great credit. Can't really put into words what I'm thinking. I'd like to think that I would do the same. If I had the knowledge I'd like to think that I would do the same ...
... but you did it. Incredible Kudo's!
Posted by Flavio Stabile (Member # 357) on November 28, 2009, 02:29 PM:
quote:
I humbly nominate KEITH ASHFIELD to be the 8mm forum member of 2009
I totally agree with ALL of you... very nice and kind initiative from Keith!
Let's hope Gian will get his parcel as soon as possible now!!!
Gian, we are all with you!
Ciao
Flavio
Posted by Patrick Walsh (Member # 637) on November 28, 2009, 03:23 PM:
Just been following this post, Im glad to hear that the film has been found floating in the midsts of the postal service!
Gian should be given a free super 8 feature of his choice from CHC for all the mucking around that has happened!! along with his order that will soon be hopefully in his eager hands!
Patrick
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 28, 2009, 03:39 PM:
Guys, you make me cry!
Thanks to all of you.
Keith was really and simply fantastic.
I don't know how to express my feelings.
Posted by Keith Ashfield (Member # 741) on November 28, 2009, 04:13 PM:
Thank you gentlemen for all your kind words and praise but it is totally unneccesary.
I know how Gian must have been feeling over the past few weeks - it is not so much the monetary value but the "not knowing what the hell is going on" that drives you insane.
The really annoying thing about all this, is that if a little bit of extra time, trouble and cost had been taken by CHC, in choosing the correct method of sending such an expensive commodity, all of this anxiety, animosity and the loss of a good customer could have been avoided.That,followed by an investigative phone call to the carrier would have helped.
It is a sad blemish on CHC reputation that could, and should have been avoided.
All we need to hope and pray for now, is that Gian gets his movie before Christmas, and that CHC get their "overseas despatch problem" sorted out so it does not happen to anyone else.
Off for a large brandy now..........
Posted by Dan Lail (Member # 18) on November 28, 2009, 04:26 PM:
I nominate Jean-Marc as "Foreigner Of The Year". You wascally wabbitt!
Great work, Keith. I mean, it is only appropraite in the land of A. Conan Doyle. ![[Cool]](cool.gif)
Posted by Dino Everette (Member # 1378) on November 28, 2009, 04:59 PM:
Gian I am so happy to hear that your order has been located, and I think CHC should step up and make this right by you since this was not a simple DVD purchase or anything...
I think Keiths' actions are exactly the kind that inspire me to hopefully be able to help other collectors whenever the possibility arises. These are the things that make this forum so great, the people looking out for each other... Well Done !
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 28, 2009, 05:48 PM:
Thanks a lot, Dino.
I've been considering the forum a sort of family and won't easily chage my mind. So I have to agree once more with you.
As some of you already stated, I only hope this could be helpful to CHC for future customers/orders.
During the past days I had so many mails. And sometimes they were written in a very 'weird' way (to be polite), as to some members all it was described on this long and frustrating thread was a little bit exaggerated. And as it was me to be supposed to apologize Phil!
Trust me: I was really upset because of this CHC total lack of godwill and I have omitted a lot of details not to appear rude. But I hope to forget this as soon as my items will be finally delivered. Don't want anything for free, Patrick: my movies will be enough .
So, Keith, once more I really thank you a lot. Just tell me if there's something I could do for you. I know you love movies starring John Wayne. I'd give you everything about him I have in my collection.
But, unfortunately, I HAVE NOTHING AT ALL starring him .
Hope now you are having your brandy with P. A big hug to her. I know she was as worried as your were about this situation, during the past days.
Hope to have soon the possibility to meet you personally and give a friendly hug to both of you.
Grazie.
Thanks to all of you once more. Hope, now, not to write any longer about this on this thread.
Good night.
Posted by Mark Todd (Member # 96) on November 28, 2009, 05:54 PM:
WOW well done Keith that is superb news,when I spoke to them earlier in the week they had no news so maybe just back.
That is just brilliant and hopefully it will go back out all covered etc.
Gian do you want one of us to offer to arrange it to be picked up from CHC etc for them or if they send it they will now be using the better service I assume.
This is just the best news.
Odd about the address as everything I get from CHC has the address on as well I think.
Anyway a super big Yippie, it would be interesting to see what was on the pack, also it seems it did need the 30 days to be back in the UK with Parcel Force.
Best Mark.
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 28, 2009, 05:55 PM:
Thanks for your offer, Mark.
There's already someone who will do it for me.
But I do appreciate your help. Grazie!
Posted by Keith Ashfield (Member # 741) on November 28, 2009, 07:02 PM:
Mark, I was a bit surprised at the fact there was no return address on the parcel, but that is what the lady at Parcelforce said was the reason it was still at the Coventry hub. I actually gave her CHC's address from their website, whilst I was on the phone to them. Hopefully, so I was told Gian's film will be back at CHC by Friday, or possibly earlier.
It would be nice if CHC contacted Gian to let him know when they have it back on their premises?
I am sure that Gian wants to "forget this post" now, as it has been a bit of a "trauma" for him.
I await for his "last post" on this topic -
"Hey guys I've got my film at last!"
Hopefully that will not be long in coming now?
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 28, 2009, 07:17 PM:
Hope to post it soon, my friend.
GO SLEEPING NOW!
Posted by Mark Mander (Member # 340) on November 28, 2009, 07:50 PM:
Well we know this has put a smile on Gian's face Keith but do you think one might appear on Phil's?? A long shot i know but one miracle has been performed finding the film etc,I'm thinking of writing to Jim'll Fix It to see if he can help as well!! Ha Ha Mark.
Posted by Graham Ritchie (Member # 559) on November 28, 2009, 09:20 PM:
Gian I am very pleased that your film was found and thanks to Keith you will soon have it, I do hope you recieve an apology from CHC for everything you have gone through.
Graham.
Posted by David Kilderry (Member # 549) on November 28, 2009, 11:13 PM:
Keith, Bravo!
Determination and common sense; amazing what can be achieved.
David
Posted by Stewart John Boyle (Member # 1785) on November 29, 2009, 11:05 AM:
Great work Keith,
CHC should be sending you a gold plated `Get Out Of Jail Free` card surely??
Gian you must be delighted,glad the hair pulling is over
I just wish i had hair to pull !
Regards
Stewart
Posted by Keith Ashfield (Member # 741) on November 29, 2009, 11:34 AM:
Stewart , my hair went years ago, along with my sanity. Better off without it, no more shampoo to purchase which means more to spend on the hobby......
Posted by Gian Luca Mario Loncrini (Member # 1417) on November 29, 2009, 01:10 PM:
quote:
... my hair went years ago... Better off without it, no more shampoo to purchase which means more to spend on the hobby......
Don't complain, Keith: at least you have more than me ah ah ah!
Posted by Gian Luca Mario Loncrini (Member # 1417) on December 04, 2009, 06:02 AM:
GREAT PIECE OF NEWS!
The movie was finally delivered today. It took one day to arrange the re-shipping.
Keith... THANKS A LOT! And thanks a lot to all members who helped.
A happy ending, at least.
Posted by Keith Ashfield (Member # 741) on December 04, 2009, 06:19 AM:
HEADLINES -
"AIR STEWARDESS EATEN BY VELOCIRAPTOR ON FLIGHT TO MALPENSA"
It was reported today that an air stewardess was eaten by an animal thought to have been extinct for over 2 million years! The creature, a flesh eating dinosaur from the Jurassic period, is believed to have escaped from a parcel in the cargo hold of the aircraft. The captain of the aircraft, Captain Glenn Miller, said that they had heard a commotion during landing. When they investigated they found only the stewardess's leg in the toilet. The rest of her had disappeared!"
The Captain said - "Something dashed into the cargo hold!"
The Co-pilot said - "Do-you-think-he-saurus?"
Captain - "No, I-betcha-he saurus!"
Co-Pilot - "Do you think it was a dog?"
Captain - "No, that would make it a I-betcha-he saurus Rex!"
The Co-Pilot, Second Officer Buddy Holly, was sent into the cargo hold to investigate and found the source of the problem. It appeared that a parcel, addressed to a gentleman in Verona, contained various extinct creatures. They had eaten their way out of the package and were roaming around the cargo hold. The clever co-pilot managed to entice the creatures back into the box, using the stewardess's remaining leg, as bait.
His comment, on completing the task was,
"I always said that the stewardess was very good at her job - she just couldn't put a foot wrong!"
The parcel was rushed through customs, placed on a FED-EX van for delivery to the 'owner in Verona' (that rhymes doesn't it!).
Our reporter, Dino Sauraus, is reported to have followed the van and found that the parcel was delivered to a film collector named Gian Luca Loncrini. Upon gaining access to the property, by telling Mr.Loncrini's sister that he was a veterinary, who was visiting their sick cat Pepa, our reporter was amazed at what he found, once inside the palatial abode.
He said that the property was inhabited by various creatures ranging from dwarfs, flying elephants, comatose princesses, dragons, various wicked witches and an abundance of talking creatures, including mice and deer.
When questioned by our reporter, Mr. Loncrini said -
"I reely have no idea what you are talking about. I cannot see anything - they must be a figment of your imagination".
Our reporter was convinced that this must be true, as neither Mr.Loncrini, his sister nor their cat, appeared to notice the creatures that appeared to be roaming around their property.
However, our reporter has not been seen since leaving the property.
The Verona Police Department have issued a notice about a grisly discovery of a male leg, and a notebook, in a alley not far from where Dino Saurus was last seen.
The editor of this periodical said,
"If Mr.Saurus ever shows his face in this office again, he will be dismissed on the spot! I will not listen to any excuses, as in my opinion, he does not have a leg to stand on".
It would appear that this is one of the many unsolved crimes that are currently being dealt with by the Verona Police.
A spokesman for the police department said,
"There is something strange in the neighborhood".
When asked who he was going to call he said,
"GHOSTBUSTERS!!!".................
The question on all our readers minds now is -
"Will this statement prompt Mr. Loncrini into another purchase??"
PS - Glad to have helped Gian.
Posted by Gian Luca Mario Loncrini (Member # 1417) on December 04, 2009, 06:59 AM:
Keith, this is really a very FUNNY and happy ending.
I'm still laughing!
Thanks for all you help. And friendly way to make me happy.
Take care.
Posted by Roy Neil (Member # 913) on December 04, 2009, 07:09 AM:
Keith, that was a 'class act' helping to provide a happy ending - and all without a fee; a genuine act of kindness in this day and age.
I thought that kind of stuff only happens in the movies.
Cheers
Posted by Keith Ashfield (Member # 741) on December 04, 2009, 07:38 AM:
Thanks Roy, I just love a happy ending.
Gian - I didn't have many friends as a child - my father used to hang a sausage around my neck, just so the dog would play with me........ ![[Razz]](tongue.gif)
Posted by Osi Osgood (Member # 424) on December 04, 2009, 08:36 AM:
Aaaah!
The puns just keeping coming! Keep em coming! I still think it's wonderful (and incredible) that you were able to track it down. CHC certainly has egg on they're face, considering that they could have done the same.
It IS possible that timing could have had something to do with it, (the package arriving back just when Keith started his search), but the fact of the matter is that YOU did it!
Now Keith, I have been waiting for a print of a STAR WARS scope feature in stereo, since 2003. I can't even remember the British fellows name, but he got my cash, and I got nothing!
Hows that for a mystery Scooby Doo?
Posted by Keith Ashfield (Member # 741) on December 04, 2009, 09:11 AM:
Yoiks! I am not sure I can help you "Shaggy", or should it be "Daphne"?
Gian's parcel arrived back in the UK sometime the week before last - with nowhere for it to go,it went into the "Parcelforce Holding Tank" (which is probably where your STAR WARS print is hiding).I just rang up and queried the CP Number. This highlighted the "lost parcel". I just gave them CHC's address and contact number and lo and behold, the parcel was back with them on Tuesday, this week.
Arranged collection of parcel on Wednesday from CHC. Received parcel Thursday and despatched it to Italy. Delivered in Verona Friday morning.
It is anyone's guess how long it would have stayed in the "Holding Tank" before, if ever it was found.
Still "all's well that ends well". Gian now has his "menagerie" increased many fold and without a doubt, that makes him a very happy chappy.
[ December 04, 2009, 10:28 AM: Message edited by: Keith Ashfield ]
Posted by Paul Adsett (Member # 25) on December 04, 2009, 01:13 PM:
Well done again Keith - finally a happy ending for Gian, entirely due to your efforts. As for CHC, I would think it would be a nice gesture for them to send Gian a nice 400ft short or trailer set for his troubles. But maybe that is too much to hope for.
Posted by Michael O'Regan (Member # 938) on December 04, 2009, 01:19 PM:
Glad it finally arrived, Gian.
I think at least an apology from CHC is in order.
Posted by Gian Luca Mario Loncrini (Member # 1417) on December 04, 2009, 01:41 PM:
Osi, Paul, Michael...
Thanks a lot.
The only thing I'm happy with is my items were finally delivered. All apologizes or gift are absolutely unnecessary .
Ciao!
Posted by Ferran Gimenez (Member # 1069) on December 04, 2009, 01:53 PM:
Gian, I'm really happy you finally got your film after weeks and weeks of waiting.
What has happened here is just incredible. I use to trust sellers and I expect they act honestly.
Anyway, congratulations for your film has arrived at last.
Cheers
Posted by Gian Luca Mario Loncrini (Member # 1417) on December 04, 2009, 05:21 PM:
Muchisimas gracias, Ferran.
Ciao!
Posted by Greg Marshall (Member # 1268) on December 04, 2009, 07:23 PM:
Glad that worked out for you, Gian!!!! What was the feature?
KEITH, I want you on my side when it comes to finding parcels. I had two parcels stolen off my front porch (don't EVEN get me started about the US Postal Service!)... could you get out your crystal ball and see what deadbeats took my stuff.. I have felony warrant waiting for them!!! as, I have the remains of the boxes, found by a neighbor.
signed, Help in Music City!
Posted by Gian Luca Mario Loncrini (Member # 1417) on December 04, 2009, 08:02 PM:
Greg, the movie was JURASSIC PARK.
Keith is really a living phenomenon. Hope to have the possibility to go to the next Ealing in March to meet him.
He's like a brother, even if we never personally met.
Posted by Greg Marshall (Member # 1268) on December 04, 2009, 08:32 PM:
Ahhh, acquired a JURASSIC PARK print myself here in the States..... was a German print, but re-recorded in English/Stereo. Sound was acceptable, but visually had quite a bit of wear. Which, I guess is OK...
Posted by Gian Luca Mario Loncrini (Member # 1417) on December 04, 2009, 09:19 PM:
Did not screen it yet.
Hope to find the time during the week end. BTW we are both referring to the same print (I will soon re-record it in Italian) .
Posted by Dino Everette (Member # 1378) on December 05, 2009, 01:39 AM:
Gian I am so happy to hear that you finally received your print..That makes it a great weekend all around...Most of our friends are off having themselves a film convention, and you can screen your new print...
Posted by Keith Ashfield (Member # 741) on December 05, 2009, 02:36 AM:
Gian, my friend, I have been called many things in my life, but "Living Phenomenon"... Well, what can I say to that, other than I'm just glad to be "living".
I find all of your praises quite humbling, but totally unneccesary. It just happened that I made a phone call, at the right time, to the right person. No one was more surprised than I when the parcel came to "light" (I am really glad it did, mind you).
Believe me, if it was within my power to locate all "missing films", then you could consider it done! Alas...........
As for re-arranging the delivery so quickly - again the service that Gian received, via Global Express, was arranged by myself, but paid for by Gian. This is somewhat annoying when you consider the amount that he had already paid and the time taken, from the order date, to the despatch of the film.
The main thing is that Gian now has his film, albeit a lot later than expected, and for that I am very happy indeed.
PS - I would like to say that Mr.Sheard did thank me for "finding the parcel", when I rang to arrange the collection of the film, from him.
Posted by Ferran Gimenez (Member # 1069) on December 05, 2009, 03:22 AM:
Keith you're an amazing guy, for tracking Gian's film. Doing what CHC should have done from the very beginning.
Gian, I hope you enjoy "Jurassic Park"!!
Cheers
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