8mm Forum: video projector help

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Posted by Del Phillipson (Member # 513) on March 20, 2006, 01:25 PM:

Do we have any experts on video projector faults or know of where I can get mine repaired. I have a Sony VPL 12HT and it has developed a fault, a thin blue line about two thirds of the way across the screen, thought it might be pixels but whats the cure ? Any help would be most appreciated, the flaming things only got 120 hours on the bulb [Frown]

Posted by David Park (Member # 123) on March 20, 2006, 01:36 PM:

Does not sound that old.
Surely it is still under warranty?

Posted by Craig Hamilton (Member # 258) on March 20, 2006, 07:12 PM:

Believe me! Sony & Warranty are two words that do not go together! [Frown]

Craig

Posted by David Park (Member # 123) on March 21, 2006, 02:19 AM:

Does not matter who made it, UK consumer laws apply.
Return items to your supplier.
Any problems consult your local Trading Standards Office.

Posted by Del Phillipson (Member # 513) on March 21, 2006, 01:59 PM:

unfortunately I've had it 2 years, so the warranty has expired. I tried ringing Sony but what a nightmare that was, after 20 minutes of automated calls the line went dead, the gits.

Posted by David Park (Member # 123) on March 21, 2006, 04:32 PM:

I would still contact Sony, best in writting so copy can be kept, majoring on the use of only 120 hours and that being approx. use of 2 hours a week.
Also see Trading Standards with Sony response if negative.
Most people speak highly of Sony aftercare.

Posted by Jan Bister (Member # 332) on March 21, 2006, 06:42 PM:

Just in case, you might also "shop around" for a nearby repair shop that's authorized by Sony to perform repairs. So if you have no luck with Sony themselves, you can bring in the projector to whichever shop you choose and get an estimate or something... BTW, is that an LCD or DLP projector? I'm guessing LCD, because I cannot imagine how a DLP projector could develop a fault such as this one... (Reason being that the DLP chip itself actually alternates between red, blue and green images very quickly while a color wheel is spinning in front of the light source, thus creating a colored image on-screen. So if the DLP chip were to develop a fault it would have to show up as black or white, not blue...)

Posted by John Clancy (Member # 49) on March 22, 2006, 03:17 AM:

This may not be any help whatsoever as it relates to Philips but I would hope Sony have something similar. Philips have a sub-contractor to handle after warranty repairs. They collect the faulty item for an up front fee (around £50) and then all you pay for after that is any parts required to effect a repair.

Get onto Sony again and don't hang up until you get some advice/instructions on how to proceed. They may even offer to swap the video projector for an Elmo GS-1200. Now wouldn't that be grand?

Posted by Del Phillipson (Member # 513) on March 22, 2006, 01:06 PM:

thanks for the advice, some very interesting points, I will certainly give Sony another ring. It is indeed an LCD, Sony's flagship lcd projector, I had the 10ht before it and only sold that one about 3 months before this one developed a fault, trust me. I've rang and emailed just about every repairer in close proximity, the online ones don't even reply to your mail. Will keep you informed [Smile]

Posted by Del Phillipson (Member # 513) on January 24, 2007, 10:52 AM:

well after a long frustrating time, I have news. Last week I upscaled Dr. No on an Xbox 360 through a component cable through the video projector and to my amazement no blue line. I'm not saying it wasn't there, just that I couldn't see it (I upscaled to 1080i) I'm a very happy chappy and can now certainly live with the apparent fault as I can no longer see it. Del.

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