8mm Forum: The Dish was replaced.

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Topic: The Dish was replaced.

Jim Cowell
Junior
Posts: 10
From: Brisbane, Australia
Registered: Jan 2018

posted January 15, 2018 07:38 AM

A while ago I eagerly picked up a BluRay of "The Dish" 2000. Got it home, sat down to enjoy again one of my favourite movies, this time in HD. Unfortunately, the image on the film was dreadful. No better than a standard DVD. In fact, it seemed a tad worse, to me.

So I took it back to JB HiFi and gave them a song and dance. To my great surprise, they refunded my money, then told me they planned to return the edition because of other complaints. They offered to email me when the film had been corrected and a clean disk made.

Some time down the track, I got the email, with the nice note that I could come and collect the new disk at no cost. Well, this I did. And yes, they had rescanned the original print and made a very good BluRay.

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Dave Groves
Jedi Master Film Handler

Posts: 508
From: Southend on Sea, Essex, UK
Registered: Feb 2015

posted January 15, 2018 10:34 AM

Which just proves the value of complaining when something is unsatisfactory.

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Dave

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Graham Ritchie
Film God

Posts: 4001
From: New Zealand
Registered: Feb 2006

posted January 15, 2018 10:55 AM

Excellent sevice there Jim.

I ran the 35mm print of "The Dish" at the cinema, a most enjoyable film, looking forward the getting the blu-ray sometime in the future [Smile]

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Dominique De Bast
Film God

Posts: 4486
From: Brussels, Belgium
Registered: Jun 2013

posted January 15, 2018 11:36 AM

I'm discorvering the expression : "to give s.o. a song and dance". Funny [Big Grin]

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Dominique

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Rob Young.
Phenomenal Film Handler

Posts: 1633
From: Cheshire, U.K.
Registered: Dec 2003

posted January 15, 2018 02:31 PM

Reminds me of many years back when Studio Canal first did a release of selected Hammer Horror movies.

I was so looking forward to "Dracula Prince of Darkness" as I never managed to get a super 8 print, but the sound was out of sync for much of the disc!

Realising they had made a huge blunder, especially as this was one of the first of several releases, they asked customers to email them proof of purchase and a couple of months later a new transfer arrived, together with improved compression of the opening swirly mist scenes.

Not bad customer service in this day and age to admit a goof and more than put it right. Kind of reminded me of the Derann days.

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Graham Ritchie
Film God

Posts: 4001
From: New Zealand
Registered: Feb 2006

posted January 15, 2018 05:06 PM

Jim

That reminded me of the soundrack I bought at the time we ran the film, well worth getting. It includes such numbers as "Classical Gas" and "Good Morning Starshine" [Cool]

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Jim Cowell
Junior
Posts: 10
From: Brisbane, Australia
Registered: Jan 2018

posted January 15, 2018 08:35 PM

quote:
Which just proves the value of complaining when something is unsatisfactory.

Yes, I always do complain if I feel it's justified, Dave. It was a bit tricky in this case, because I half-expected them to say the disc was fine, it was just my eyesight. Picture quality is a bit subjective, I suppose.

quote:
I'm discorvering the expression : "to give s.o. a song and dance". Funny

Dominique, "Song and Dance" is an Australian expression used by folks of a certain age, (like me), but I think it's also used in the UK.

quote:
Reminds me of many years back when Studio Canal first did a release of selected Hammer Horror movies.

Yes, Rob, they don't always get it right. Nice to know some companies will still own up and do the right thing.

quote:
That reminded me of the soundrack I bought at the time we ran the film, well worth getting. It includes such numbers as "Classical Gas" and "Good Morning Starshine"

I ran out and bought the soundtrack as soon as it was available, Graham. I already had most of the songs on CD collections, but since I have about eleventy million CDs, it's good to have favourites all on the one disc.

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