Author
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Topic: No Ferrania refund
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Dominique De Bast
Film God
Posts: 4486
From: Brussels, Belgium
Registered: Jun 2013
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posted August 17, 2018 06:48 PM
It seems that enough people asked for a refund to make a reaction from Ferrania : (to summarize it's no and then bla bla) "To be perfectly clear, there are no refunds available. With that said, we *will* offer other ways to end your participation in this project. We did it last year when we announced P30, but only a tiny number of people chose to switch their reward. We will offer a more permanent solution when we are able - but the goal, as it has always been, will be to deliver color reversal film to your mailbox. We perfectly understand that some Backers feel intense frustration. We understand that not all Backers care to read our updates. We understand that this project is way overdue. We understand that some people see Kickstarter as a store, even though Kickstarter makes it pretty clear that they are not. None of these things are really under our direct control. We can only keep moving forward with our vision and do everything in our power to honor the contribution that our Backers have made to our company. Despite some opinions to the contrary, this is exactly what we have been doing so far - but we agree with those of you who say that regular communications (with less speculation) are critical. We have just published a new update only for Backers. Notices about this are emailed by Kickstarter, not by us, so please check your inbox. If you don't find the email, please check your spam folder. If you find it there, please add the sender to your address book, and mark the email as Not Spam. This should prevent future updates from being lost. We have published a separate public update on our website. We urge everyone to read both." https://www.kickstarter.com/projects/filmferrania/100-more-years-of-analog-film/comments
-------------------- Dominique
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