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Author
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Topic: Kudos to Kodak: Great Customer Service
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Claus Harding
Phenomenal Film Handler
Posts: 1149
From: Washington DC
Registered: Oct 2006
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posted October 07, 2011 03:05 PM
I thought it appropriate, given the "gloom and doom" stories about the "Big Yellow K" to add a more positive note.
I decided to order my latest batch of Super-8 Ekta 100D (one box, 20 rolls) directly from them.
I went with regular UPS Ground shipping (about 3 days estimate from NY to DC) but the box nonetheless arrived the following day; it had been sent out immediately.
A problem arose: the paperwork was correct, saying "Ekta" but the stock in the box was Vision3 200-ASA Tungsten Negative...good film, but not what I needed.
After calling Kodak, they re-processed the order and got a new box going even before they received my stock back.
UPS was told to pick up the Vision3 box when dropping off the Ekta, and they overnighted the Ekta; now, one day later, it sits in my fridge.
Many companies wouldn't have managed to send even one package in the 3-day span it took to fulfill this order.
Keep in mind, this was just a $300 order, not someone in LA wanting 10-15,000 feet of 35mm negative.
Comparatively, I am a small potato in a very big field...and yet I got treated as if any delay could be crucial.
That is taking care of your customers!
Thank you, Kodak.
Claus.
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"Why are there shots of deserts in a scene that's supposed to take place in Belgium during the winter?" (Review of 'Battle of the Bulge'.)
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