8mm Forum: Great customer service

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Posted by Bill Brandenstein (Member # 892) on March 14, 2008, 06:07 PM:

I know that Derann is well-respected and beloved for their years of great products and great customer service, and I've just experienced that in a nice way.

Last month's list had a used "Toy Story" trailer on it, listed in A condition, that I bought. When it arrived I discovered that it had a deep emulsion scratch (green) from one end to the other. Without hesitation Gary sent a replacement print. When I opened it from the mail yesterday, I realized it was a brand new copy, never unwound.

That was completely unnecessary and beyond the call of duty.

But greatly appreciated. :-)

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