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Author
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Topic: Italy's totally ****** UP POST!!!
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted January 13, 2018 11:48 AM
Let me say first thing, that the ebay seller, Alberto Vangelisti is not responsible for the terrible Italian post situation! I'll explain ...
I bought a film from Alberto on, I believe, December 4th, and Alberto had it in the actual Italian post by December 6th ...
Then the Italian post threw everyone a major "curve ball".
Unknown to most of the public, (and I only know thanks to Alberto), that the Italian post made some form of deal with Amazon that they would have certain packages that would have a guaranteed delivery date before Christmas ...
What this did was that any packages that were not Amazon, would have to be on a waiting list, in they're storage houses wherever, until all of the Amazon packages were delivered.
What this means is that my package would actually wait all the way until JANUARY 6TH!!!! (that's right ... JANUARY 6th!!), to even leave the shores of Italys post offices and actually make it's way to the U.S. ...
So here I am, still waiting for the package to arrive!!!
I tell you this much, if I do buy off of ebay Italy .... I'll make damned sure, in the future, not to buy during the HOLIDAYS!!!!!! ![[Mad]](mad.gif)
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted January 20, 2018 11:49 AM
Hey Micheal ![[Smile]](smile.gif)
I never did get that splicer back, which was too bad, as it was great splicer, one of the best. Actually, with all the buying and selling that I do, it's rather rare when this happens, I'm betting maybe one in a hundred purchases or buys.
To answer the other question, yes, I checked every online tracking and otherwise, including harassing our local post office (which could give me no more info than what I could gather online).
Look, if it will help matters, here is the tracking number from the ebay auction ...
CP056662005IT
If ANYONE in Italy or otherwise, can come up with ANY info on the package and as to where it is, I would most certainly be thankful!
On another strange note concerning this, I have been granted a complete refund, but it's temporarily on hold as ebay is attempting to verify as to whether the seller has paid the refund ...
??
I always thought that ebay automatically, through paypal or otherwise, would deduct the refund amount from the seller. at least, when I have had refund situations, it immediately comes out of my paypal and always thru my bank account, linked to paypal, of course.
Does this work differently with overseas purchases? Could an overseas buyer verify this? Could an overseas seller block paying back a refund and in those cases, what does ebay do to insure that the buyer gets they're money back?
In closing, the problem with something like this is, say a seller (whether the "overeseas" is the U.S. or elsewhere), can give you a tracking number, which may not even be a tracking number for what you have bought off of ebay, and perhaps have not shipped the item in the first place.
This seller, before now, was most certainly reliable (as i had bought from him OFF ebay and if a person was going to be a thief, they'd do it that way than thru ebay, as it would be much easier to get away with it), and it might just sadly be a lost package in the postal system, in which case, the seller would still be reliable and all the fault would be the postal system.
... but i still sting and remember the STAR WARS super 8 scope print I bought way back in, I think 2005. I didn't buy it off of ebay, and the seller gave me a tracking number, but thier own postal system told me that the tracking number wasn't valid, and in that case, I was out 300 pounds, no small amount.
![[Frown]](frown.gif)
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Alberto Carlo Vangelisti
Master Film Handler
Posts: 412
From: Firenze, Italy
Registered: Jan 2016
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posted January 22, 2018 02:57 PM
Hello Osi,
only now I read these posts that you published on the forum. First I would also like to say Bill Brandstein that I work with Marco and I deal with magnetic striping and re-record on super 8 and 16mm film (here you can see as I work : https://www.youtube.com/watch?v=NEgyDMLwu1s&t=10s). I sold this film through eBay to Osi and I must say that regularly Poste Italiane do not have a service as bad as in this unfortunate period. In fact, even Marco, after knowing what was happening to me, sent almost nothing in the month of December. It is true that, following agreements with Amazon, Poste Italiane has favored Amazon deliveries over the same period and has included more than 25,000 shipments on a waiting list. Moreover, as I already wrote to Osi, I called the Poste Italiane customer service every day to solicit the unlocking and I made two complaints. The last complaint concerns the involvement of USPS ... in fact, the customer service operators of Poste Italiane are able, with their internal procedure, to see that the package is in the hands of USPS as early as January 5. If the tracking is consulted through the excellent website "17track" https://t.17track.net/it#nums=CP056662005IT ... you can see that on the top page there is a note (1) flanked to the symbol of an airplane where it is written "Your package has been delivered to the carrier" (USPS). From this date the problem is no longer Poste Italiane, but of USPS ... which at least should update the tracking. In addition to making the delivery as soon as possible. In fact, in my second complaint through Poste Italiane ... Poste Italiane themselves require this to USPS. Probably the parcel is stopped at customs for further checks.Unfortunately it may happen that some parcels are subject to greater control in US customs ... but this is not the fault of Poste Italiane. I want to say that all my other sales made in this period of December have arrived in these days ... those made to other European countries have arrived before, probably because there is no customs between European countries. I have 2703 all 100% positive feedback and I've been on eBay since 2004 .... Osi, you requested a full refund, as it right, and I've already paid everything through PayPal, but eBay wrote to me that I can appeal if in the next few days the parcel will be delivered , as I think. Ebay also wrote to me that, despite having closed the claim in your favor, it will continue to monitor the trend of the tracking again for a few days. So if you still do not provide the refund depends, I think, exclusively from eBay, because I have repaid 100% a few hours after the closure of the case through PayPal. Dear Osi, I think that you should receive the film in the coming days, but what I want to clarify is that I have done and continue to do everything possible for you. As I repeat, I use eBay, but my job is to professionally make magnetic striping on super 8 and 16mm film ... the confidence of enthusiasts and collectors is important to me ... I would have no reason to behave ambiguously with you or with anyone else on eBay, as you also deduced. If there are any news about the delivery in the next few days I will write to you in private ... otherwise, as it is right, you will be able to take advantage of the refund
[ January 23, 2018, 05:18 AM: Message edited by: Alberto Carlo Vangelisti ]
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted January 23, 2018 11:54 AM
Please note folks that everything that Alberto has said in the previous post is absolutely true and I think I have said nothing against Alberto personally. This really is a problem with the post in general.
By the way Alberto, I haven't seen a single penny of the refund as of yet (I'm writing this as of the 23rd), and I think that they (ebay) must be holding onto it for a few days as they said that they would get back to me on the 24th. They must be giving it a few days more to potentially arrive. I can wait for the refund a few more days ...
Oh, Alberto, this is the first time I've been able to look at that link concerning that other tracking info, but I don't see it saying anywhere that it was actually received by U.S. post but I must admit, that I speak speak or read Italian, (beyond "ciao" and "grazie" )
Someone ought to sue the Italian post over this "amazon" deal screw-up. I wonder how many other packages got lost in transit as well.
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted January 24, 2018 11:57 AM
Well, ebay was supposed to get ahold of me today and haven't, so I'm going to call them later today. The funny thing is that if Alberto already did the refundm, (and I have no reason to doubt him as of this time ... as i have bought from before and he has been reliable in the past), you would have thought that I would have recieved my refund already.
As stated earlier, when i have a refund issue, the exact amount that is requested back is put on hold by ebay in my paypal, (for instance, if I have a zero balance of cash in paypal, the amount requested for refund is 100.00 dollars, i then have a "minus" of 100.00, in the red, in my paypal, until ebay zips it back to the buyer) ...
But I ask again to all overseas buyers or seller ... does ebay had different rules of conduct when it comes to refunds and overseas purchases, than they do for stateside (U.S.) purchases?
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted January 25, 2018 10:50 AM
UPDATE UPDATE UPDATE!!!!
Before calling ebay yesterday, I decided to look call the toll free number on my credit card to check my balance. I hadn't done that for two days. I honestly didn't remember if i had paid for Alberto's film by paypal or credit card.
I am happy to report that I now have a 350.00 dollar credit on my credit card ...
I didn't get any ebay message or anything on my hotmail stating that the credit had went thru. Nice of ebay to not do that, eh?
So, I am happy to say that i have my refund ...
But Alberto ...
I certainly hope that the film does eventually arrive, whether today or weeks from now, (the post office did say that sometimes, but rarely, U.S. customs CAN hold a package up for up to 30 days, and that would have started around the 7th or 8th of January) ...
As, though I have received my money back, you are out as well and, as promised, (and everybody who has been reading this are here as witnesses), if the package does arrive, I will gladly paypal you that full amount right back!
... or, if somehow Italian post was wrong and it's still somewhere in Italy, it will be returned to you, safe and sound.
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted January 26, 2018 11:36 AM
Yeah, whenever I send money overaseas, (not by ebay, but by paypal) I choose that. I see no reason why paypal should take a bigger "chunk" than they should really be entitled to.
Something that has occured to me, is that, Alberto, how long do you have to wait until you can put an insurance claim on this package? I mean, in less than 10 days, it will be over two months since it was originally mailed off and you have a great track record of putting in complaints on this packages whereabouts that you're Italian post couldn't deny.
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Luigi Castellitto
Jedi Master Film Handler
Posts: 715
From: Campobasso, Italy
Registered: Jun 2013
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posted January 26, 2018 09:40 PM
Osi, we hope that the film will not be lost, at the end!!
I would be sorry for you and also for Alberto, a serious seller, with also great passion for our hobby.
Ah, Alberto said well, the Italian posts are not really bad in general sense (sincerely, I never have big problems with them), but in December 2017 there was a crisis of deliveries: many call at call center, some refunds, some parcel arrived after a lot (I received one after a month), but, for what i know, nothing parcel lost!
In January, the situation was reestablished, in fact my sale with Terry that was mentioned before arrived in two weeks, a good time for Italy--->UK! However, I preferred to warn Terry of possible "aftermath" after the "evil" December.
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