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Topic: So I just filed a claim with Deutsche Post for damaged item?
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Andrew Woodcock
Film God
Posts: 7477
From: Manchester Uk
Registered: Aug 2012
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posted September 27, 2017 02:55 PM
I think because as you say Alan, the repair centre are at least 50% to blame, that is where my energies would lie with this one.
It is indisputable to an independent inspector that there is no way the packaging was fit for purpose given the weight of these machines and given your description of the packaging.
Items such as this, given their weight, quite besides their delicate nature, should always be packaged in a wooden crate outer box, cardboard inner and with Styrofoam fitted inserts moulded to the machine itself of considerable thickness. Only then would the packaging be fit for rigours of a Trans-Atlantic journey. This would also mean that the couriers would be forced to use the correct lifting apparatus every step of the way as the item would be simply too heavy and large to be safely lifted.
The courier companies will just pass the book from one to another so that's almost an impossible avenue to pursue.
Even if you could get 50% of the costs to right this machine again from the actual repair centre, that would at least be something.
Either way, with horror stories like these from Alan here and others I've heard from the other Alan in Florida, if I were a U.S. citizen, there is no way I'd have any faith left to ship products like these half way around the globe.
I'd just be looking nearer to home for repair work in the future and having just the parts shipped in by Wittners etc. They at least, do package their goods really well.
I've only ever sent one of my own machines once to Germany for repair work before replica parts were ever available. Even that one I had to repair it myself once it was returned to me damaged, with all refurbishment carried out, it still wasn't working anything like how it should and that was beyond the actual damage in transit.
-------------------- "C'mon Baggy..Get with the beat"
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