8mm Forum: Computer help needed

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Topic: Computer help needed

Barry Attwood
Phenomenal Film Handler

Posts: 1411
From: Enfield, U.K.
Registered: Aug 2003

posted August 06, 2008 11:18 AM

I am having trouble with AOL VR, and I am having to use Firefox Mozilla to get onto the web, can anyone on the forum help me.

Everytime I try and log onto AOL I get an Error message of please restore snmaster.idx file, but as I'm not really a computer friendly person, everything I've tried has failed, has any other members come accross this on AOL, and do you have an answer for me, here's hoping!

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Osi Osgood
Film God

Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005

posted August 06, 2008 11:56 AM

Wish i could help you, but I'm fairly computer illiterate!

Hope everything goes O.K. (that's from the wifey too!)

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"All these moments will be lost in time, just like ... tears, in the rain. "

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Paul Spinks
Master Film Handler

Posts: 453
From: Barking, Essex, UK
Registered: Mar 2006

posted August 06, 2008 12:29 PM

I would recommend that you contact AOL on their telephone support line. I know it can be a nuisance but I have found that it is invariably the best course of action. Hopefully they will confirm that it is something very simple and will have you up and running again in no time.

Paul.

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Martin Jones
Phenomenal Film Handler

Posts: 1269
From: Thetford , Norfolk,England
Registered: May 2008

posted August 06, 2008 12:40 PM

I agree; contact AOL on 08444995555. They are very helpful, and will talk you through from your problem screen. I lost my connection completely (I think it was my fault because I closed a network I didn't recognise... it was their new broadband network!) Total patience, total professionalism ,total satisfaction.

Martin

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Retired TV Service Engineer
Ongoing interest in Telecine....

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Barry Attwood
Phenomenal Film Handler

Posts: 1411
From: Enfield, U.K.
Registered: Aug 2003

posted August 06, 2008 02:14 PM

Paul & Martin,

I've tried that, but even they seem to be scratching there heads, still it did lead to a better deal, as we are using an old BT Modum at the moment, and now we are getting a new router, and our monthly package costs are being halved from £29.99 to £14.99, so perhaps the new software that will come with the new router will cure this problem, but if anyone still has any ideas please let me know.

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John Clancy
Phenomenal Film Handler

Posts: 1954
From: Cornwall
Registered: Jun 2003

posted August 07, 2008 03:25 AM

Is it worth switching to Tiscali? Around £20 per month will get you unlimited access and all telephone calls to 01 and 02 numbers free (i.e. all landlines + just about every major overseas calls - I recently telephoned Italy for nothing!).

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British Film Collectors Convention home page www.bfcc.biz. The site is for the whole of the film collecting hobby and not just the BFCC.

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peter booth
Master Film Handler

Posts: 258
From: scarborough,north yorkshire
Registered: Jul 2004

posted August 07, 2008 05:52 AM

Hi Barry,I recently had trouble with AOL,I could'nt get online at all.After numerous attempts and 48 hours later with increasing blood pressure I rang their helpline and within twenty minutes I was back on line.I have now gone on to Windows Vista via a wireless router and the computor has never been so fast.Colin the computor boffin who looks after my repairs would'nt entertain Tiscali,but there again he's not keen on AOL either.Is'nt Tiscali something to do with Carphone Warehouse?If so it's all AOL.My broadband with AOL is £9.99 per month.Your problem I've never come across with AOL but I thought I would put in my tuppenyworth just the same,best wishes,Peter.

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Michael O'Regan
Film God

Posts: 3085
From: Essex, UK
Registered: Oct 2007

posted August 07, 2008 01:38 PM

My problem with AOL has just lately been the very slow speed at which everything happens - pages are loading soooooooooooo slowly.
Never had this problem til a few weeks back.
When I phoned them they offered free upgrade to the higher speed within ten days (not sure why it takes ten days - do they have to send guys down a hole to set up new cables!!!!????? [Roll Eyes]

), AND a drop in price from £17.99 pm to £14.99pm.
I'm waiting to see where the catch is.

-Mike

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John Clancy
Phenomenal Film Handler

Posts: 1954
From: Cornwall
Registered: Jun 2003

posted August 08, 2008 03:12 AM

Tiscali is just the best deal around Peter. Like all these internet companies they have their problems and I know of people having serious issues with Tiscali but I could probably repeat that for just about every internet provider in business today.

But my solution to internet problems is to vote with your feet. Problems with one provider, switch to another.

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British Film Collectors Convention home page www.bfcc.biz. The site is for the whole of the film collecting hobby and not just the BFCC.

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Tom Photiou
Film God

Posts: 4837
From: Plymouth U.K
Registered: Dec 2003

posted August 08, 2008 06:51 AM

I had a very similar problem and people i work with have as well,

You can try this, If you have done any updates recently for either XP or Vista,(especially the later) try going into the roll back part of your PC and roll back the last couple of updates, it seems that some of the windows updates are clashing with some mother boards and internet IP addresses are being locked out.

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Kevin Faulkner
Film God

Posts: 4071
From: Essex UK
Registered: Jun 2003

posted August 08, 2008 08:24 AM

At least us Mac users can just sit back and smile [Razz]

Its bad enough looking after many Windows PC's at work without having to do it at home.
Give me OSX any day. Always starts up OK, no virus's, worms, spyware or malware to worry about...well not at the moment at least!

Kev.

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GS1200 Xenon with Elmo 1.0...great combo along with a 16-CL Xenon for that super bright white light.

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