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Topic: I need fellow ebay sellers advice please ...
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted October 14, 2011 02:59 PM
I and my wife are in a first time ever situation.
The print of "The Hot Rock", which I sold to a fellow member of our own forum, who lives in the UK (a good friend, I should add) has come up missing or, at least, it hasn't arrived yet. My friend has opened a claim with ebay.
Now, I of course feel that my friend shouldn't lose out financially, but I am also out a one of a kind print that my wife and I promptly mailed to him. I have the customs form and number from when I sent it and I am locating (or attempting to locate) the other shipping info.
What protections are there for the seller? I don't want my friend to be out money, but does the seller end up high and dry (as well as out a rare print), or are there some routes or options with ebay that the seller can use as well?
I need your help guys. I don't want either party to be out financially
OSI
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Keith Ashfield
Jedi Master Film Handler
Posts: 997
From: U.K.
Registered: Dec 2006
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posted October 16, 2011 08:36 AM
In view of the posts that are being entered on this thread I feel that I should put forward the “whole picture” (although I did say to Osi that I would not reply, I do not want members to get the “wrong idea” about either the seller, the buyer, Ebay or the postal method).
I won the auction for “The Hot Rock”, being the only bidder. I requested a quote for “traceable/insured” shipping from Osi and was given a choice of two quotes - $45.00 for Express International or $20 for Flat Rate Priority. I was told that the Flat Rate method would have insurance cover up to $70.00 but it would take longer to arrive in the UK.
I must state at this point, whenever I have bought from overseas in the past I have always insisted on “Express traceable/insured” posting, and have accepted nothing less. In this instance, because the Express postage cost was as much as the film, and assured by Osi that he had used the “Flat Rate Priority” method many times, without any problems, I chose the “cheaper” option.
Payment was made and the film posted on the 7th September. After two weeks I contacted Osi about the “non-receipt”, just a brief note to let him know the situation.
Further regular contacts was made between us, about the “missing” film, until we both agreed, in view of the “insurance” cover obtained, I would open a “claim” on Ebay on the 7th October, as it had been over four weeks since the posting date. This was done and Ebay gave Osi a “respond” date of the 16th October. I did state on the “claim” that because of the postal method I had chosen, I would be willing to forgo the postal costs of $20.00 and accept a refund for the cost of the film only.
I then found out on 14th October that Ebay had “frozen” Osi’s Paypal funds, pending resolution of the case. Not having entered into this sort of claim before, neither Osi or myself, expected this action to be taken by Ebay.
Because Ebays action was going to cause problems for Osi, and the fact that Osi found out that USPS had wrongly advised him about the “insurance” (it transpired that there was no insurance), I “closed” the Ebay claim on the 15th October.
Osi and I have agreed that the “refund” for the cost of the film, less the postage, will be made in due course. However, if the film should arrive after the refund has been made then I will reimburse Osi the monies he has refunded to me.
The reason for me explaining the above is I do not want people to get the wrong idea about the transaction. Both parties concerned have dealt with the transaction on a friendly basis. I understand why Osi asked the question about what happens under the circumstances of something going “missing” and why should the seller be the loser?
However, I can see what may be said if this post continues without clarification of facts -
“How does the seller know that the item has not been delivered? How does the buyer know that the seller posted the item because there is no tracking?”(This has already been said to me).
I trust Osi and I sincerely hope he trusts me. I would not have it any other way.
The situation, as it stands at the moment, is we are both losers unless the film turns up, which we both hope it will.
Osi has said that in future, when posting overseas, he will insist on the buyer having insurance (which we both initially thought the parcel had) and also tracking.
I will revert back to my own “credo” that I have always used in the past of insisting on the Express/Traceable and Insured post.
The whole story just highlights in my opinion – “Murphy’s’ Law”
“Anything that can possibly go wrong does!”
Lessons have been learned by all.....
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"We'll find 'em in the end, I promise you. We'll find 'em. Just as sure as a turnin' of the earth".
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Wayne Tuell
Master Film Handler
Posts: 488
From: Minden, NV
Registered: Jul 2009
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posted October 18, 2011 11:29 PM
I don't understand how it is said there is no tracking. ALL the customs forms have automatic tracking/delivery confirmation on them. Look in the upper left corner of the customs form.
Osi, take your customs form to your post office, and they can pull up a detailed story line for you. AND if insurance is not purchased on an international package, there is an automatic partial coverage, by weight I suppose, against loss, damage, and missing content...I sent a $25.00 package to the U.K. and my receipt shows I have up to $89.56 of coverage. (don't ask me how they came up with that amount) I sent package on Aug. 24, and I can see it was delivered on Sept. 14th.
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www.16mmDrive-InFilms.com
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted October 19, 2011 12:31 PM
Hey folks ...
Just to update this post, the film has still not arrived at Keith's yet, and I know well his character, so when he tells it hasn't arrived, its a fact,
I went ahead and got the first half of his money back to him on Monday and will get the second half of it off to him soon. It does my heart good to hear that it has taken as much as two months for a "priority" (haha! Thats a laugh!) package to arrive means that Keith may well get it any day now or in the near future ...
and, of course, I know that Keith would send back the money sent back to him. I have known Keith for years and he is one of the finest of gentlemen ...
but I am betting on one thing ...
Both Keith and I will not mail by the darned priority mail again, eh Keith?!
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"All these moments will be lost in time, just like ... tears, in the rain. "
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