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Author
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Topic: NEGATIVE FEEDBACK ISSUES ON EBAY...
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Gerald Santana
Phenomenal Film Handler
Posts: 1060
From: Cottage Grove OR
Registered: Dec 2010
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posted February 23, 2011 05:32 PM
I wanted to alert everyone here on two different ebay accounts that seem to be working together as a buyer and seller that have manipulated feedback on an 8mm film that was purchased.
Here are the facts: On 12/24, I win and purchase On the Waterfront from ebay user: moon-seller. No feedback left for me, even though I paid immediately. Item is shipped on 12/27 and arrives on 1/7 with terrible packaging and damaged box. I leave negative feedback based on the long wait and the condition of the box. moon-seller refuses to listen to reason and rather than offering me a refund, leaves me negative feedback as a seller! Now, I understand why moon-seller chose to wait to leave any comment.
Weeks later ebay id: world-movies bids on a film I put up at the last minute, world-movies pays, I leave great feedback, send the item the next day. Of course, you know whats coming next...world-movies leaves me NEGATIVE FEEDBACK on that item. Both of these accounts are from Kansas City, I did all of the investigation, was on hold with ebay for 3 days literally, and after they initially removed the feedback, they put it back on.
Needless to say, I am not very happy with ebay however, I will NEVER leave Negative Feedback BEFORE I contact the seller and make sure to buy only from reputable sellers that are also here on Forum.
UPDATE: Feedback was reversed back to 100% on 2/26 again.
[ February 26, 2011, 01:48 PM: Message edited by: Gerald Santana ]
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http://lostandoutofprintfilms.blogspot.com/
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Gerald Santana
Phenomenal Film Handler
Posts: 1060
From: Cottage Grove OR
Registered: Dec 2010
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posted February 23, 2011 10:03 PM
Winbert: Yes, that is the address.
Mitchell: If you are confused about what I'm describing, which is receiving a damaged box from a seller that describes it as new, paying $15 for a 400' reel plus, $5 for shipping while it is sent on a $2 untracked manila envelope and it arrives damaged, then re-read this paragraph. If you find this acceptable, I will never buy from you. The delay in shipping just added to the bad experience.
Paul: The condition of the print was fine. This is something that I mentioned to moon-seller initially, the print itself was intact while the box was crushed with all of the corners split. I wanted my money back to return the print however, his immediate reaction was just like Mitchell's, which was: (and I'm paraphrasing) Don't mind that the item itself was damaged, what about Christmas and the holidays...there's going to be a wait! No mention of a refund for the item or a way to correct the situation. Simply a denial that anything wrong happened on their part.
Dan: This seller did leave negative feedback. He called me a lousy buyer and a liar, while marking it "positive". Ebay removed this comment.
But let's get to point of this topic which is retaliation on an item world-movies purchased form me. world-movies left me negative feedback on an item that I described as accurate as possible. A 200' Color Sound Standard 8mm copy of MONSTER FROM UNDER THE SEA that I bought from a seller here.
I talked to ebay on three different days regarding this, the first time they took off the negative feedback which was: "item not as described. Will not buy from this seller again." I try to contact the buyer immediately with no response, I do a little research and find out "moon-seller" and "world-movies" are basically coming out of the same city, and ebay responds by removing the feedback.
Two days later, the feedback reappears, I contact ebay, they keep me on hold for an hour and a half AGAIN! I repeat the exact same data, this time however, ebay tells me the reason that they reposted the feedback is because they need "Proof" that world-movies actually left this feedback for their "investigation". They mention that this will be resolved within 48 hours, and feedback will be removed. 94 hours later, I'm calling them back, put on hold for an hour and a half, this time however the tone is much different. Now they can't do anything about it! Sorry, but, now suddenly there is no proof that there was any feedback manipulation happening. LAME!!
Bottom line for me: No more sales on ebay...All I can do here is voice my experience and let others know about this.
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http://lostandoutofprintfilms.blogspot.com/
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Gerald Santana
Phenomenal Film Handler
Posts: 1060
From: Cottage Grove OR
Registered: Dec 2010
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posted February 24, 2011 12:21 AM
Hi Greg, I went into my paypal log and did a little more searching and I'm very confused about this but it seems the plot has thickened and there is another seller involved as well that goes by "wonders-8mm", also out of Kansas City.
Look this is what happened, my first buy from these people (this person) was back in Dec. 17 2010. Now, I'm new to collecting so naturally I wanted to get Star Wars and The Empire Strikes Back, and I buy them from wonders-8mm (aka Anas Alzarzour) . Star wars for $36 Empire for $49...like I said, I'm new to this. The prints arrive, and they are just as described. I was excited they came regardless of the price, happy with the color and condition. I left positive feedback for the seller. No problem.
On the Dec 24th, I bid up moon-seller's Wizard of Oz to $51.00 and didn't win but, I do buy On the Waterfront from moon-seller (aka Manal Albarake). I pay immediately but, the shipping addressed is undisclosed but from Kansas City, Mo. The story as described above occurred, and I still have the print. I repaired the box with paper tape after there was no offer for refund. Ebay was of no use, time to move on.
But what gets me, is why Anas Al-Zarzour (who I bought two very expensive films from) as "wonders-8mm" would pose as a buyer for "world-movies" and buy a film from me, give me negative feedback, and fail to respond to any communication. Not to mention the fact that ebay (who will put you on the telephone with someone from Asia for an hour and a half, how much money phone companies are making on this fraud must be astonishing.) is of no help at all, and only repeat what you say, so that it "seems" like they are listening while they put you on hold.
Look 8mm friends, I'm just letting you know about this so that you know what to expect in case something like this happens to you. In my opinion, I rushed to negative feedback on moon-sellers item, I was wrong and have learned my lesson. In my opinion it was also wrong for moon-seller not to accept responsibility to take back On the Waterfront and have the feedback revised. Why Anas (world-movies wonder-8mm), had to step in and leave revenge feedback is kind of a new mystery.
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http://lostandoutofprintfilms.blogspot.com/
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Winbert Hutahaean
Film God
Posts: 5468
From: Nouméa, New Caledonia
Registered: Jun 2003
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posted February 24, 2011 11:38 AM
I am acting as "private detective" now:
First, the bad thing with Ebay now that we cannot trace ID that had been changed. There used to be a history of ID (from A to B to C, etc) but now we cannot see it anymore.
I don't know why Ebay removed this so a nasty seller/buyer can change his ID and we cannot trace him anymore.
Back to Gerald's report, I want to let you know that those IDs are related to (used to be IDs): aalzar0 and nasour2. And I can assure you that moon-seller is Anas Al-Zarzour email: shaniaa@xxxx.com or either his brother Nasir Zarzour.
They are doing 8mm business from Kansas City. I doubt they are collectors. What they do is something most of us here hate it (although I personally would say it is legal and OK), i.e buying films from Ebay and re-sell it through Ebay.
The MO is:
1. Looking films at mis-categorized items (such as, Entertainment, Collectible, Vintage, etc)
2. Buying movie in bulk
3. Un-splice all films they bought that used to be spooled in bigger reels.
4. Re-pack films into custom made box for those without box or damage.
5. Buying projectors from people who don't know what item he/she was selling.
and many things.
I can assure you that they have ton of tons films now in their storage. But I think it will be hard to re-sell them in the near future when collectors know him or there is a decline of interest overall in 8mm world.
Lastly, I can believe myself that those two persons are watching this forum with different names.
Finally, I would say leaving a negative feedback by buying an unnecessary item from a seller who used to buy from him/her as a revenge is not accepted
PS: to Gerald, if you want them to read this thread, change the topic title to include their IDs (like just another topic before this post).
cheers,
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Winbert
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Gerald Santana
Phenomenal Film Handler
Posts: 1060
From: Cottage Grove OR
Registered: Dec 2010
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posted February 24, 2011 11:58 AM
Dan: Are you paying attention, it sounds like you are working for ebay? "wonders-8mm" has the same address as "world-movies", the Oak St. 64111 address Winbert provided! I agree with the shipping method Dan, what is up with someone who sells many films and sends them out in a crumby envelope?
To recap: on 12/17 I bought two star wars films from wonder-8mm (aka Anas Al Aarzour) for $86.00. No issues.
On 12/24, I buy On the waterfront for $20.00 from "moon-seller" (aka Manal Al Barake) from an undisclosed Kansas City, Mo 64111 address, a spotty package I threw away long ago. I asked for a reasonable adjustment, an was denied thus, I did not revise my negative feedback.
On 01/24, "world-movies" (aka Anaz Al zarzour) buys a standard 8mm of Monster from under the sea from me (the guy that sold me Star Wars and Empire Strikes back for $86.00) I ship it to the Oak St. address 64111 and gives me negative feedback based on the item not being described correctly. WTF???
I send him messages, with no reply. I submit a request to revise the feedback, submit a feedback manipulation form. I talk to ebay the first day, and they fix the problem! I notice three days later feedback is changed, ebay gives me a massive run-around for four days, where on my last call, they put me on hold only to say, 'Sorry...We don't see a connection between
"moon-seller" MOON (HYPHEN) SELLER form Kansas City
"world-movies" WORLD (HYPHEN) MOVIES from Kansas City
and "wonders-8mm" WONDERS (HYPHEN) 8mm from Kansas City'
If there is still any doubt about this, then SUIT-YOURSELF in Kansas City.
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http://lostandoutofprintfilms.blogspot.com/
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Gerald Santana
Phenomenal Film Handler
Posts: 1060
From: Cottage Grove OR
Registered: Dec 2010
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posted February 24, 2011 12:48 PM
Winbert and Bart: Thank you for this insight! I knew there was something happening here between these members that connected them together. I really appreciate this site and it's help on many issues. Sincerely, thank you for looking into this as deeply as you have already, I was starting to think there may not be a connection at all.
No hard feelings at all toward anyone, really, just trying to make sense of why I was given bad feedback from a user I bought very expensive films from. And trying to figure out who I should trust, as a new collector, is difficult. I try to search on Forum for any user name before I bid on it, remember tomatoes and garlic for instance? In any case, I would rather save my money and buy directly from collectors here that offer films at value, who are not recycling old ebay items.
Thanks again for listening! ![[Smile]](smile.gif)
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http://lostandoutofprintfilms.blogspot.com/
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Gerald Santana
Phenomenal Film Handler
Posts: 1060
From: Cottage Grove OR
Registered: Dec 2010
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posted February 24, 2011 02:56 PM
Dan: Again, no hard feelings at all. I'm not accusing you or anyone else of anything. If sarcasm isn't allowed on this Forum, we should both get kicked off! I respect this Forum and it's members. I watched it for almost two years before I decided to participate, once I knew more about the hobby and it's participants.
From my descriptions, Winberts insight broadened my perspective. So, not only were moon-seller and world-movies connected, but this curveball, "wonders-8mm" is the same user out of Kansas City: Anas Al Zarzour! Winbert and Bart helped connect the rest of the dots for me.
I'm a loving man and patient person, I do not want to spread any false ideas about anyone. The hobby we chose: 8mm films, should be respected and I know most of us do. Back to the subject though, RE: Bad-Ebay-Trip, it will be a while before I trust another seller there with a hyphen in its user id out of Kansas City, it has soured my experience, if only temporarily. ![[Wink]](wink.gif)
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http://lostandoutofprintfilms.blogspot.com/
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