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Topic: CHC delivery delay
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Mark Todd
Film God
Posts: 3846
From: UK
Registered: Aug 2003
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posted November 23, 2009 09:08 AM
Hi Gian, I`d give it a chance for a while, I`ve had one trailer packets take 3/4 weeks to Italy and even much longer and this one went off in the middle of a Strike.
I`ve had one item go missing and others delayed in the recent strike, I`m not sure if all the backlogs are gone, but do bear in mind Italien Post can be very troublesome itself. Some sellers won`t post there.
You can get a claim form etc early if you like ready to send in if needed,Thats probably what Phils done, but I would try to be possitive, I think it will Be OK and if its covered thats great.
Ive had some odd goings on even with tracked parcels abroad, once out of the UK it may not be trackable, it may be in the Italien system and often when it goes from one country to another the number etc doen`t pass on as it goes in to the new system or it can even go altogther. But you are still covered.
Paulo gives good advice above.
I`m sure CHC will sort it out for you.
You can send me the details you have if you like and I will ring up the Postal srevice here and see what can be done from within the UK.
There is still hope, its early days especially with the industial action we had and its effects.
Best wishes Mark.
PS Ive paid for films privately and had over a year wait, but they did come.
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted November 23, 2009 05:01 PM
I agree with Paul and Joe.
CHC may not realize it, but, while the 8mm forum is not the sum of all collectors of Super 8, we are enough people to truly make a terrible dent in any future sales.
I too have heard about Phil stating that the hobby cannot continue without collectors supporting the hobby, but if this is the kind of support recieved from the seller, the seller will lose a ton of business, no matter what they release. A business is only as good as the service they provide.
Its in Phil's best interest to do right by Gian.
700 pounds is a lot to shell out for one single feature, and not to be ignored.
Fingers crossed for my friend!
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted November 25, 2009 02:34 PM
Wait a minute ...
... am I to understand that there was no proper tracking number?if I remember correctly, Gian recieved a number but it was no good.
Heck, my 5.00 dollar package from Dan lail has a working tracking number!
What really surprises meis that you haven't recieved a refund from him. If I also remember correctly, you already bought "Titanic" from him, so one would assume that a return customer, you would want to clear things up as quickly as possible.
If it was a first time customer, CHC could potentially think, "They got it, but they are just trying to get a film and they're money back.
But this isn't the case. You were a return customer. I wonder if the package was sent with a delivery confirmation?
Come on CHC! Give Gian his money back! Everyday of hesitating is bringing more lack of business to you!
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Keith Ashfield
Jedi Master Film Handler
Posts: 997
From: U.K.
Registered: Dec 2006
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posted November 25, 2009 04:03 PM
We know there has been a postal strike and that may have affected the delivery but, surely, if the parcel was worth £600.00 (especially considering that Gian had already spent a similar amount, prior to this purchase, with CHC) it was very foolish to despatch it by a "troubled method" in the first place, not to mention, without any trackability?
There are many carriers who would have shipped this valuable item to Italy, insured for the full value of £600.00, for the £39.00 that Gian paid for postage.
Why give a parcel to Royal Mail,who,at that time, were having difficulty in delivering post within the U.K, never mind abroad?
It just feels like a very foolish thing to have done, especially as CHC already had experienced "problems" with overseas orders in the past.
Despite the postal method, it also appears that the "communications" to Gian have been "lacking". It just seems to be poor customer service to me - not what you would expect from a "main dealer" in Super 8 product (or any product for that matter).
Remember,Gian has been waiting more than 100 days since ordering the product, and 30 days since it was "shipped".
I don't think I would have that amount of patience.
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"We'll find 'em in the end, I promise you. We'll find 'em. Just as sure as a turnin' of the earth".
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Mark Todd
Film God
Posts: 3846
From: UK
Registered: Aug 2003
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posted November 25, 2009 04:46 PM
Hi Keith Parcel Force are seperate from Royal Mail, though you can access some of their services in the post Office.
Its more that they will have had far far larger volumes than usual. Plus Italy can be very so so itself often.
It was actually not being paid for some films etc I was talking about regarding CHC bad luck etc.
I can see the logic in waiting the 30 days at least for both parties as sending more films or monies will cost more money as well and if the film turns up then cost yet again to return etc and re-sort out.
Gian could have done with a bit more reassurance though, its a lot of cash, about what all my super 8 films add up to !!!
I do know at CHC some titles make a few bob, some don`t so its almost and often a non profit, lots of effort, exercise overall, and they do have to subsidise the new releases really with the 2nd hand sales which do, do better.
No-one would go in to releasing new super 8 product now at all, it makes no sense at all really.
What we have still had recently was Dereks Legacy and Phils Love of film keeping things going.
Without new product it would be a sorry outlook for the hobby and as I say new siper 8 now is really done for the love of it so I`m wary of knocking the efforts of anyone who still puts in the cash and time and effort for new releases. There is nothing quite like gettting a new mint film to run if you have it bad like we all do on here.
But even on this forum we don`t really spend enough on new product, some of us nothing, and its cheaper now than ever compared to the cost of living. Hands up there as I can only afford new trailers which are now only going to be newly released by CHC in the UK as we know.
There are a few interesating releases on the way from CHC including a couple of rare trailer possibilities, adverts etc and a nice pixar short I believe and maybe a nice doc or two as well.
I do hope CHC sort this out to Gians satisfaction, but this is an open easy to access forum, lets not put CHC down here too much if we can help it for the hobbies sake ay least, give them a chance, and maybe with this experiance CHC can find a better way to post certain higher value items etc.
So fingers crossed for Gian.
Best Mark.
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