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Author
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Topic: CHC delivery delay
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Keith Ashfield
Jedi Master Film Handler
Posts: 997
From: U.K.
Registered: Dec 2006
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posted November 28, 2009 04:53 AM
Hello Gian,
100th post on this topic and I have some good news for you -
I HAVE FOUND YOUR PARCEL.
I have telephoned Parcelforce and given them the consignment number that Phil gave you and they have told me that the parcel has been returned to the Main Sorting Depot in Coventry in the UK. The parcel had been sent by "Parcelforce Global Value", which is a non trackable service. They told me it got to Italy but there was a problem with the address on the parcel, so they returned it back to the UK.
Parcelforce are holding it in Coventry because, they tell me, there is no "Sender address" on the parcel, so they could not return it to them. They make a note of any "non trackable" consignment numbers that are "in limbo" in the hope that someone will query their whereabouts.
I have given them CHC's address and they are arranging for it to be re- delivered back to CHC in Cleethorpes. It should be back with CHC by the end of next week.
Why CHC could not have taken the action I have taken, to trace the parcel, is a mystery to me?
Like I have said all along, it is VERY BAD Customer Service.
If the parcel had been sent with "on-line tracking" this problem would have been apparent weeks ago and could have been sorted without pushing your blood pressure through the roof!
Let's hope that CHC learn from this fiasco?
P.S. It appears that the parcel was sent by the "Global Value" service which only carries a maximum insurance of £250.00?????
[ November 30, 2009, 03:51 AM: Message edited by: Keith Ashfield ]
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"We'll find 'em in the end, I promise you. We'll find 'em. Just as sure as a turnin' of the earth".
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted November 28, 2009 02:11 PM
I nominate Keith for "Member of the Year" as well. That is truly outstanding! To put forth such effort when it is not your persoanl package is amazing, and a true credit to you.
I applaud you, my older brother!
Now Gian, one thing I would STRONGLY SUGGEST, is that you strongly insist that Phil send out the package by another means, with a return address (just in case), to CHC AND online tracking, and, most importantly, by another service.
I am so happy for you Gian. I felt that there was no chance of you getting your package. I am really cherring this.
Once again, Keith, you are of great credit. Can't really put into words what I'm thinking. I'd like to think that I would do the same. If I had the knowledge I'd like to think that I would do the same ...
... but you did it. Incredible Kudo's!
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Keith Ashfield
Jedi Master Film Handler
Posts: 997
From: U.K.
Registered: Dec 2006
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posted November 28, 2009 04:13 PM
Thank you gentlemen for all your kind words and praise but it is totally unneccesary.
I know how Gian must have been feeling over the past few weeks - it is not so much the monetary value but the "not knowing what the hell is going on" that drives you insane.
The really annoying thing about all this, is that if a little bit of extra time, trouble and cost had been taken by CHC, in choosing the correct method of sending such an expensive commodity, all of this anxiety, animosity and the loss of a good customer could have been avoided.That,followed by an investigative phone call to the carrier would have helped.
It is a sad blemish on CHC reputation that could, and should have been avoided.
All we need to hope and pray for now, is that Gian gets his movie before Christmas, and that CHC get their "overseas despatch problem" sorted out so it does not happen to anyone else.
Off for a large brandy now..........
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"We'll find 'em in the end, I promise you. We'll find 'em. Just as sure as a turnin' of the earth".
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Gian Luca Mario Loncrini
Phenomenal Film Handler
Posts: 1948
From: Verona (Italy)
Registered: Jan 2009
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posted November 28, 2009 05:48 PM
Thanks a lot, Dino.
I've been considering the forum a sort of family and won't easily chage my mind. So I have to agree once more with you.
As some of you already stated, I only hope this could be helpful to CHC for future customers/orders.
During the past days I had so many mails. And sometimes they were written in a very 'weird' way (to be polite), as to some members all it was described on this long and frustrating thread was a little bit exaggerated. And as it was me to be supposed to apologize Phil!
Trust me: I was really upset because of this CHC total lack of godwill and I have omitted a lot of details not to appear rude. But I hope to forget this as soon as my items will be finally delivered. Don't want anything for free, Patrick: my movies will be enough ![[Wink]](wink.gif) .
So, Keith, once more I really thank you a lot. Just tell me if there's something I could do for you. I know you love movies starring John Wayne. I'd give you everything about him I have in my collection.
But, unfortunately, I HAVE NOTHING AT ALL starring him ![[Big Grin]](biggrin.gif) .
Hope now you are having your brandy with P. A big hug to her. I know she was as worried as your were about this situation, during the past days.
Hope to have soon the possibility to meet you personally and give a friendly hug to both of you.
Grazie.
Thanks to all of you once more. Hope, now, not to write any longer about this on this thread.
Good night.
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I remember when I was (super) 8 years old...
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). A nomination to him too, so!
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