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Topic: CHC delivery delay
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Dino Everette
Phenomenal Film Handler
Posts: 1535
From: Long Beach, CA USA
Registered: Dec 2008
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posted November 17, 2009 11:56 AM
Gian
I think there are some good points brought up here, especially the weight issue as I have had some larger orders sent from Phil and they had to go the slower method and it took close to 3 months to get it, but that was not Phil's fault. As for the communication, I have come to accept that certain sellers get overwhelmed with emails..Phil is one of them (along with Steve and Reel Image, and Alex at A-1 video) I rarely get an email back from Steve, he usually just sends a package, and Alex sometimes it takes a number of emails to get a response, and Phil is somewhere in between, but I have always had honest transactions with him...
That being said I would say in future make orders and have them sent locally to a British friend and then have them send it out after both of you can find the best and safest price...I have done that in the past with ebay projector purchases where the seller wants to charge 2x, and some 3x the actual shipping charges to send it to the states....Either way I hope you get your package and I just want to see those that do buy new films continue to support the folks that are supplying them...
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"You're too Far Out Miss Lawrence"
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted November 17, 2009 01:20 PM
It is a very good point, Gian.
It is not a "hobby" to keep alive on the cheap, and while I'm sure that Phil shipped for 30 pounds to keep costs down for the buyer, still, I would make sure the package, costing you 700 pounds, would get to you ASAP. That 700 pounds doesn't even include the cost of re-recording in Italian, eh?
I'm sure that you'll get your money back, as that would be a major black eye for CHC, (and the word would be out with the very group that are customers with CHC), so you WILL either get your money or movie. Phil is an honest man.
I wish I could buy more prints brand new as well, my last being the first 30 minutes of SITH and that was a 140.00 dollar purchase, (with no new money coming into the house for over a year!), so, investing in prints in the first place is a hard thing.
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted November 17, 2009 03:32 PM
Good thought Paul, except for one thing ...
I believe that these prints are manufactured back to back, and spilt into the two print that they are. I'm not sure if Paul does this but, in order to put an order in for, lets say, "Titanic", with such a high price item, there has to be two orders for the item, as just holding onto an available print is a lot of overhead for Phil especially.
Therefore, there is a good chance that there is not an additional copy of whatever Gian ordered.
If Phil wishes to send another copy of the title, (and Gian send back the other one, if it was to arrive), then there would be the film lab time to begin with, which can be anywhere from a few weeks to months.
(Sith was announced by Phil in e-mail as an upcoming title, a full year before it actually was printed in reality!)
These prints do not get shipped overnight, even when done at the lab, though I do know that they do the absolute best that they can.
The only way to do right by the customers in a quick realistic fashion, is to simply get the customers money back to them. Any other option is looking at months of wait time, and few people have that much patience.
By the way, good to hear from you Paul. It's been a little while I think.
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Gian Luca Mario Loncrini
Phenomenal Film Handler
Posts: 1948
From: Verona (Italy)
Registered: Jan 2009
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posted November 17, 2009 06:16 PM
Thanks for all your posts, guys, I have red all of them very carefully.
Thanks to you Keith, for your good words. Thanks also to you Osi (the main item included in the parcel was a copy in stock, so actually there are no extra prints available. The first one had already been sold in August while the second one was offered to me................................................That's what I was told, of course. But I can't be sure!).
Thanks Paul and Dino. All you have stated is very interesting and at least helps to have a wide vision about how things work. Or, at least, should work.
I apologize if I was a little rude in expressing my feelings.
Anyway, I am actually sick of writing mails, asking for information and all the rest.
Let's wait and we'll see what it happens.
I couldn't stand any longer the same nightmare I had while waiting for TITANIC. The REAL reason why I feel very frustrated is because all of this has been starting in AUGUST (note: today is November 17th).
Thanks a lot to all of you. Once more I feel like in a family. And everyone is doing his best to make me feel better. That's how a forum community should be. That's how our forum community is. And this is more important than my 'ghost' parcel. ![[Wink]](wink.gif)
Grazie.
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I remember when I was (super) 8 years old...
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