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Topic: CHC delivery delay
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted November 16, 2009 08:32 AM
I don't know if this really helps any Gian, but Phil does his best. The problem with ordering a new film item from (or Derann, as a general rule), is that, if they don't have a print in stock, (but they still have the negative for new prints), they may, in a perfect world, just order a print and viola! It's out of the film lab in a day or two ...
... but in reality, there are SO MANY things that can slow down the work of the film lab. Unexpectedly large orders from othger firms, for instance. Then, your print might be the last one down a long line, a great big waiting list.
In that scenario, while Phil may wish to get the print to you right away, his hands are tied by a long wait time. That may be what happened with whatever your order was.
Now, if it was an item on his used list, I don't have an answer for that.
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Bart Smith
Expert Film Handler
Posts: 228
From: Hackney, London
Registered: Feb 2007
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posted November 16, 2009 08:59 AM
Gian:
I send approximately 400 packages out every month by Royal Mail, a lot of them to Italy.
Italia Post is, I am afraid to say, very unreliable and very very slow. If you send by Royal Mail you cannot use the tracked 'Airsure' service to Italy (though you can for most other European countries) as Italia Post is not sufficiently organised to keep tabs on where things are.
You can use 'International Signed For', but this is not trackable.
If the trade value (i.e. what CHC paid) is £39 or under, and assuming he has kept a certificate of postage, then it is insured up to that sum of money if he just used normal, untracked Airmail.
Please also note that we have had mail strikes here in the UK. As stuff to Italy is normally very slow anyway, it stands to reason that there may be further delays.
What was the rough value of the package?
And what service was it sent by? (It can only really have been 'International Signed For' if it was sent by Royal Mail).
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www.bluecinetech.co.uk
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Osi Osgood
Film God
Posts: 10204
From: Mountian Home, ID.
Registered: Jul 2005
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posted November 16, 2009 01:16 PM
Boy Gian!
I hope you get that package! That's almost 1,000.00 dollars american, (or getting close to it). It certianly doesn't follow that the others, shipped at a later date, would arerive before, "The Big One".
There is another remote possibility.
Perhaps, as sometimes happens, customs opened your package to inspect it? If that is the case, then surely it will taken an additional amount of un-knowable time ...
and not knowing is the hardest part!
Just curious, what feature is our fair haired lad in Italy buying this time?
(and can you send a little of that cash my way? That will pay for my ticket to the next BFCC! hee hee, eh eh eh!)
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"All these moments will be lost in time, just like ... tears, in the rain. "
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Bart Smith
Expert Film Handler
Posts: 228
From: Hackney, London
Registered: Feb 2007
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posted November 16, 2009 01:21 PM
quote:
It certianly doesn't follow that the others, shipped at a later date, would arerive before, "The Big One".
It makes perfect sense that this might be the case. The mail is sorted 'last in, first out', so during the recent strikes in the UK plenty of packages have been languishing at the back of a room whilst those put in more recently have already been sorted and sent on.
quote:
Perhaps, as sometimes happens, customs opened your package to inspect it?
There are no customs controls between the UK and Italy, as both countries are in the EU.
Post to Italy is often slow, give it a week or so longer Gian.
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www.bluecinetech.co.uk
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Keith Ashfield
Jedi Master Film Handler
Posts: 997
From: U.K.
Registered: Dec 2006
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posted November 17, 2009 07:12 AM
Hello Gian. Depending on the weight of the parcel it may have been too heavy for "Insured Airmail" so it may have been sent via PARCELFORCE. The "CP" prefix appears to be valid, but only on the Parcelforce website. I have tried your tracking number on the website and this is what it says -
"Online tracking is not available for this service. Please visit our country information pages to check your parcel's transit speed, and confirm delivery with your recipient. Transit speed for this service is not guaranteed, and does not include Customs clearance delays."
Parcelforce do sub-contract out their deliveries to certain countries. When I sent you a parcel, via Parcelforce, I think it was DHL that delivered it and as you know, it was trackable, right to the door. It is not cheap, but the service was excellent.
However,it all depends on the fact that "tracking insurance" has been taken out by the sender. I find it hard to believe that anyone would send out a parcel of that value without insurance, but who knows?
I recently sent a parcel to Germany on 26th October by Royal Mail Airsure. The recipient had given me an incorrect address, therefore it could not be "signed for". The parcel arrived back with me today, but only because I had put a return address on the back of the package. Let's hope CHC have done the same (if so, it should "eventually return to sender".
I think that it is the case of the "lack of information" that is most annoying....
I am sorry that I cannot provide more "positive" help and I hope that you will either locate, or better still, receive your parcel very soon.
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"We'll find 'em in the end, I promise you. We'll find 'em. Just as sure as a turnin' of the earth".
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