Author
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Topic: Your today in pictures..
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Michael De Angelis
Phenomenal Film Handler
Posts: 1261
From: USA
Registered: Jul 2003
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posted April 07, 2018 09:39 PM
I'm familiar with that dealership. I had a '06 Accord, under warranty, and the rear strut was leaking oil.
The service rep refused to believe that my observation to repair the car was valid and his blunt reply was: that's not the problem, it didn't happen. When they have to eat the bill, they're dismissive of the customer, and that's unacceptable business. Ultimately, the service dept fixed the strut under warranty, but the service rep took no accountability for his foul attitude when I questioned him afterward.
When the Accord was 500 miles over the warranty, I noticed that the car was dripping transmission engine oil. The service dept gave me a detail of charges to repair the leak, and refusing in being taken over a barrel I asked to speak to the service manager, and after listening to my inquiry, he hanged up the phone.
Instead, I had my Dad's neighbor take a look, and the problem was a loose nut that connected a small L-shaped tube at the bottom of the radiator, which required light tightening.
You are not the first to say that the dealership is akin to an airport, and that's the reason a family member of ours decided on buying a Hyundai vehicle from the Hyundai Dealership that's nearby to Huntington Honda.
Your right, Islip MacArthur Airport is more sedate than H. Honda, and the service reps are psychologically abusive. They learn a script that conveys a soft sell with the urgency that your car is dilapidated. I asked the service rep: please ask the mechanic to check the following items for repair, and I was corrected that they are not Mechanics, but they are "Service Technicians."
-------------------- Isn't it great that we can all communicate about this great hobby that we love!
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Steve Klare
Film Guy
Posts: 7016
From: Long Island, NY, USA
Registered: Jun 2003
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posted April 16, 2018 12:30 PM
Graham, over the years I've been both the kid scowling into the lens and the Dad pointing the camera too, so I doubly sympathize!
When we've lived enough years, we wind up paying our parents back for what we put them through as children! (I for example am proofreading a paper on Ernest Hemingway this week! ...after all those years Mom typed MY papers!)
We spent the weekend in Cape May, New Jersey. This is the very, very southern tip of New Jersey, the next stop on the Garden State Parkway after Wildwood and the last stop too. (-or they'll have to fish you out of Delaware Bay!).
Before dinner we visited Sunset point, which is worthy of the name.
-------------------- All I ask is a wide screen and a projector to light her by...
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